United States Postal Service
USPS,
Post Offices,
Shipping CentersHours:
1021 Penn Ave, Reading PA 19610 Hours
About United States Postal Service
The United States Postal Service at 1021 Penn Ave is well-regarded by customers for its reliable and secure mail and package delivery, serving over 157 million addresses across the U.S., territories, and military bases. The post office manages a large network of over 30,000 retail locations and processes 47 percent of the world's mail, constantly working to improve customer experiences. Customers appreciate the friendly and helpful staff, with some mentioning employees who go above and beyond, providing envelopes or sharing helpful tips. Many customers have positive interactions, describing staff as pleasant, caring, and treating them like friends. One reviewer highlighted a staff member who quickly fixed a package address, expressing deep gratitude. Others noted that staff members like Mike are always kind and engaging, making visits enjoyable. Despite overall satisfaction, some customers mentioned occasional issues, such as a staff member with less strong customer service skills. Overall, the post office is highly valued for its dedication and friendly service, with customers willing to go out of their way to visit.
Most Recent Reviews
July 2024
Excellent service,,, Heather Harmony Alyssa Mike & Colleen all do an wonderful job with customer service ♥️
March 2024
Great customer service and polite employees. This post office is a major relief compared to the one a few minutes away from my house in Sinking Spring and I’ll gladly drive out of my way every time just to experience good customer service.
January 2024
I just called to get a package's address fixed and the woman on the phone was a total angel she found it and got it fixed right away. I'm so sorry I don't remember your name but I am grateful to you forever. Jazzy hold music too. Perfect experience.
More Comments(61)
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