Macy's offers a first class selection of top fashion brands, shoes, clothing, housewares, gifts, and furniture. The store is described as very clean and very nice. Experiences with customer service in the fragrance department are highlighted, with staff noted as incredibly polite, friendly, knowledgeable, professional, and having a positive attitude and excitement to help. Specific assistance with finding perfect fragrances is mentioned. However, other customer service experiences are criticized, with comments that it is no longer what it used to be and that staff can be too busy to help. The furniture selection is described as alright but not big, and items are noted as pricey. The discount section is compared less favorably to previous years. The overall environment includes many other useful shops nearby.
Very nice sales consultants....love my new max lipstick 💄
June 2025
I went to Macy's for some cologne and Ghenet was so helpful. She's a super sales agent who knows her turf. Got me buying more than I planned🤣🤣 but im glad I did though.
August 2024
Nice anchor store for the Springfield Mall. Clean and plenty of parking available for shopping.
