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“I recently faced a troubling situation when my child's iPhone 17 was hacked through a social media app. Seeking help, we visited the Verizon Wireless store at Waterworks Mall, where we were fortunate to meet Owen, a sales representative who was incredibly knowledgeable and patient. He truly understood our concerns and went the extra mile to help us regain control of the phone. Not only did he successfully resolve the issue, but he also provided valuable suggestions and resources to prevent future incidents. The exceptional customer service we received at this store definitely deserves a five-star review.”
“I've come here multiple times for screen protector replacement installations for a Samsung Galaxy S22 Ultra that has the annoying curved screen. Quick & great service!”
“Troy Oneal was the fastest, most knowledgeable and professional representative I have encountered at Verizon in many years. I will definitely be coming back to this store for his business. Good job Verizon.”
“I was so lost on my journey to get wifi for my new place of living. I luckily stumbled upon the Verizon store on Penn ave. There, I was greeted by Eric who introduced to my savior Tara who was assisted by Ken. They both helped me with all of my internet needs, and I am leaving a happy customer.”
“Excellent service and support! I had an amazing experience with Everett (homestead store). His customer service was top-notch, and he went above and beyond to ensure I was satisfied with my purchase”
“I had an excellent experience purchasing a phone for my business—the staff was knowledgeable, helpful, and made the process seamless. I felt well taken care of and highly recommend this store for their outstanding service”
“Natalie Karpinski was an amazing sales consultant. She went the extra mile in securing the best deal for my mother and I. She was patient and truly represents the idea of being the bridge between a customer and a big company. Great energy and great work ethic!”
“I can't figure out how to add another review.. but Haaris is also so great!! Thanks for all of your help!! These guys are the best and really care to help the customers!
Justin and Doug are amazing and so patient with customers! Justin made the process so easy and was so incredibly helpful!”
“MUGDAH was amazing. She helped me get a new phone after calling so many other stores and being told different prices. She was patient and explained everything clearly, answered all my questions and was very sweet! I would highly recommend coming to this store if you are a boost customer!”
“We got new tablets at work. And the IT guy said we can take them home, but the Google password was still attached to them. They were locked, took them up to this place 40 bucks and he unlocked them for me, no hassle took about an hour, maybe an hour and a 1/2 great service. Would recommend taking your phones and tablets here for repair”
“I highly recommend this store! We went to this store to ask for assistance in solving the issue with porting my neighbor's Consumer Cellular line over to AT&T and then going to the Apple Store to purchase a phone and watch. Apple had issues even though we had the transfer Pin and was of little help in helping - they told us to call Consumer Cellular. Consumer Cellular told us everything was fine on their end and to call AT&T. AT&T was no help on the phone. We were getting the run around from everyone. We went into the this AT&T store and the manager Paul was very helpful, patient and determined to fix the porting issue for us. He spent over an hour on the phone with different people at AT&T determined to solve it for us. He clearly went above and beyond. We were so impressed we bought the phone and watch for my neighbor from his store. I'll be back when I need a new one as well. Jo Jo was patient in setting up the tech for my elderly neighbor and making recommendations so it was more user friendly for her since she is new to Apple. Thank you Paul and Jo Jo - you have got a customer for life!”
“Ben is an excellent source of knowledge and helpfulness. He was able to work with us to accomplish our goals and would recommend this location to many friends!! If you’re tired of fighting with the Verizon Bots, go see Ben!”
“Nate was the most helpful at&t person I have ever came across. After days of getting wrong information from 3 different at&t employees, Nate went above and beyond to make sure I was given right information. It’s evident that he cares about his job, is very knowledgable in the industry, and he seriously deserves a promotion. He’s a huge asset to the company, and I am very thankful for his help!”
“Chinnu is a gem! From the moment the I walked in, he was friendly and welcoming. He helped find the perfect phone for me to upgrade without any pressure. I appreciate the positive attitude and great sense of humor. The service was top-notch, and the entire process was easy. Highly recommended! He definitely needs a Raise.”
“Smile, you’re on Cricket! 😄
🎉 ENTER TO WIN a BRAND NEW iPhone 16e — Fully Dressed! 📱✨
Just come into the store and participate. Everyone is eligible!”
“I was getting an error message on the metroPCS site when trying to switch to a new phone. I thought I was screwed, but went into the store anyway. The 2 guys working there figured it out pretty quickly & I got to keep my old plan! They were helping a few other people at the same time & they were very patient & kind to everyone.”
“Alex is a truly compassionate, caring professional who knows how to think outside the box and tries to help the customer with their concerns, not just push what he thinks they need.
Matthias, whom I saw a few days later, knew how to effortlessly juggle a full store of customers & was a kind tech extraordinaire who was able to solve one of my two outstanding problems.”
“Stopped in the store to ask for assistance. Chris, the store manager was extremely helpful. He was so kind and professional. He helped “save the day”! Thank you Chris.”
“Excellent customer service the representative was friendly and efficient. I would recommend this location. He is professional and very helpful. Thank you for being so kind.”
“Today I met Pradeepthi I was in an emergency situation needed to purchase a new phone she was extremely helpful and very intelligent in providing what was needed if I had to grade her I would give her an 8 plus for service”
10AM - 7PM
920 Main St, Pittsburgh
Mobile Phones
“The young man gave me suggestions nlaid out my options for me He was very polite n answered all my questions addressing each of my concerns in less than an hour n a half I had a new phone n was able to keep my same phone number which was a huge concern for me I was very pleased with my experience as a new customer at BOOST STORE IS ON MAIN ST. IN SHARPSBURG OH YES THIS WAS A SUNDAY MOST OTHER STORES ARENT OPEN ON SUNDAY”
“I honestly don't/can't remember the young guys name who has helped me out A LOT with my phone issues and my family's too! He's very polite and understanding about what I need. Also is very knowledgeable about cricket! I will always go back to him for everything! Thank you!!!”
“The service rendered me today was outstanding, professional, & efficient. I left having a very positive experience. Prabhakar was absolutely amazing. He is simply the best at what he does.”
“This review is 5 stars specifically & only because of Randall's exemplary customer service, communication, and calm demeanor. He is fantastic and should be running the place. I've been a customer for about 10 years and never had a positive experience in a store. It is always incredibly stressful, and overall I dislike at&t as a company. I've thought about leaving many times, and today was no different... until Randall went above and beyond! He helped me find the best option and explain bill changes in a transparent and patient way.”
“Awesome employee. She was very helpful and knowledgeable and got us in and out very quickly with exactly what we wanted at a very amazingly awesome low out the door price”
“I stop by the boost store in Wharton square today to get my client a new phone. Rose?who works in the store really helped me out on choosing a phone and plan very good customer service. Thank you so much Rose ? for all you help. ?”
“I came into boost today with a attitude because my phone didn't work but Nina, the technician here helped me with my phone. She did very good. I was pleased with the customer service and I am very happy with Nina. I like Nina. She's a very good girl. Thank you”
“Bought my new iPhone from the most terrific young man, Roman. He was so patient and made me feel like I wasn’t as technically challenged as I am! He explained everything and made the experience so easy. Congratulations on a fantastic employee!”
“Devin was very helpful when me and my husband went to the Brentwood store to purchase new phones. He explained our options as far as phones and showed us the different functions of them. He told us do not hesitate to come back if we needed any further help. I would definitely recommend him. Very knoledgeable.”
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“I went in the store because cracked my screen protector, the most amazing young lady helped me out, replaced my protector for me & was very patient with another customers very rude child. I believe her name is Quess. She was so patient and kind & I don’t know how she did it but we should all strive to be that kind because that kid was terrible! I’ll be going there for all my future needs just because of her!”