Electronics in Central Falls, RI

“Jenifer helped me out yesterday and was super helpful and fast when I was purchasing a new phone. My new phone works great and the whole process took less than 15 minutes. Will come back!”

“This review is entirely in thanks to Sabrina at the Metro by T-Mobile store on Broad St. in Central Falls, RI. After spending over two hours on the phone with Metro by T-Mobile Customer Service people, trying to get them to fix a mixup they caused when transferring a phone number off of one account onto another - I finally decided to go to our local Metro by T-Mobile store. Having had excellent technical help from Sabrina from that store previously, I was extremely happy to find her at the store again this time. Sabrina listened to what I had to say, brought up the accounts involved, immediately understood the mistake made by the Metro by the T-Mobile Customer Service person who caused the problem in the first place. She got on the phone with Customer Service and spent an entire hour more getting the Customer Service people she was talking
to, to understand the problem and fix it. She was amazing, cutting through the “scripted” responses she was getting from Customer Service people, who do not deeply understand the workings of Metro’s phone system. In the end she prevailed. The correct phone numbers are assigned again to the correct phones, the phone numbers are now assigned to the correct payment accounts.
Bravo Sabrina! You should be put in charge of Metro by T-Mobile’s Customer Service training program. If they don’t already have one - they need to stand a training program up and put you in charge! Thank you - thank you Sabrina!”

“I always use this store for questions and problems. I purchased my Samsung phones and other accesories at this store. The staff espically Kimberly has helped me. The staff is very knowledgeable and friendly.”

“Nice quick place to grab what's really needed at that moment. Prices are too high so if I can avoid going there I always do. However, the children do like the snacks and the staff are friendly.”