The Verizon store in Middletown provides an exceptional in-person wireless experience. Customers report fantastic and great service from the wireless sales consultants, who are described as patient, informative, personable, professional, friendly, and incredibly helpful. The consultants assist with troubleshooting and fixing phones, upgrading to new devices like Apple iPhones, and setting up multiple new phones. They explain all options, make sensible recommendations, and ensure everything is ready, making the process completely smooth and easy. The service leads to loyal customers who recommend the location for its great people and great customer service, often bringing family members to open accounts. The store also offers help with Verizon plans, wireless accessories, exclusive services, and the latest promotions.
Went in to upgrade one of the phones on my account and we were greeted by Steve C. He was kind and welcoming. Steve was very knowledgeable, helpful, and patient. He took the time to make sure we were satisfied with the new phone and that everything was working properly. It was great doing business with him!!!!!
July 2026
Vlad and Ron did an amazing job of setting up my new phone.
June 2026
Kay was our consultant; she was excellent!! Very knowledgeable, helpful, professional, and sweet! I highly recommend!
