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“Argenis literally left the store to go to another store to get the exact phone my daughter was looking for. The BEST Customer Service I’ve ever encountered at an AT&T store. Thank you Argenis!”
“I Spoke to a front desk employee Sid, I needed to transfer my eSIM and into my other phone and my phone was fully dead. It wasn’t charging and I was stressing and my phone was not charging and he went to go fix it and he went to go take out gunk out of my phone and he put it to charge and then it finally worked and then I was in shock and so amazed and so happy and relieved because he fixed it because I thought I had to transfer the icloud data to the other phone still, but it wouldn’t be able to because the phone would need to at least have 60% charge these guys are the best they are amazing at what they do, ima be back for sure if i ever need anything done from them🙌🙏‼Jesus bless them ❤”
“I dropped my phone earlier today and it completely stopped working. I thought there was no hope and was freaking out. I got recommended this place and walked in desperate. I thought there was no way it could be fixed. Within literally twenty minutes my phone was completely fixed and looked brand new with a new screen and protector. Perfect service and the most impressive timing. If you EVER need a repair run don’t walk here it is worth it and so quick!!!”
“Clarissa at this location was fantastic! She took the time to review our account, made sure we received the proper trade-in values and discounts, and explained everything clearly. She also even found a great deal for Netflix & HBO Max for us through Verizon. She was honest, helpful, and made the entire upgrade process easy. We really appreciated her professionalism and excellent customer service. Highly recommend!”
“I had a great experience! Jenny helped me and was very nice. She made the whole process of getting new phone really easy. She answered all my questions and made sure I left happy with my purchase. Excellent customer service I will definitely recommend coming here !!!”
“First time ever at this location. I live on Federal Hill and have gone to Dorrance St location for many years. Close to me and in my travels + they have a kiosk to self-pay yr bill without waiting for a rep. That said, I work in Johnston (Killingly St/Hartford Ave) and went to this nearby location because
my 2025 Moto 5G phone got stolen. Went in w/a previously active T-mobile Samsung Galaxy phone and was able to keep my same ph# and activate without my original SIM card for less than $100 including transfer fee, new SIM card + paying my monthly bill. The employee on shift, Dilia, was working alone and had 3 customers waiting when we walked in. All I can say is she treated every customer before me, and then myself included, with the same level of customer service that most companies advertise but rarely actually deliver. I personally witnessed these transactions and was highly impressed with how thorough she was with two older customers that obviously didn't grow up with a cell/smartphone and get stuck sometimes. She made sure they understood the steps she took to help them and that they truly understood and could do it themselves. She listened to my situation and seamlessly processed the activation of a phone I didn't even buy at her store. It was a multi step process with calls to MetroPCS and confirming the compatibility of my 'foreign' phone with Metro/T-Mobile's network with clear and understandable, transparent language and possible complications. In the end, she was able to get me back online for much less $ than I expected and wad totally worth the waiting time. I told her i would definitely be coming back to this store when/if I need a new phone or any issues I have in the future.
Dilia is a top notch employee who noticably takes pride in giving great customer service and helping your existing + future customers and making sure they leave the store MORE than just satisfied. I saw what I know from my own work/life experience as 'above + beyond' the standard service. GIVE THIS GIRL/LADY A RAISE! She's worth it.”
“Thank you very much for the patience and time spent helping my father with his phone and service. As a customer since 2012 the customer service he received at the admiral st location was 10/10. highly recommended for your new and old phone help!”
“Tony is a great guy and very helpful! They sell home internet there now. Perfect for my smart TVs and other wireless devices. Works perfectly and is a great price!”
“I brought my phone in for water damage and had a bit of a rough start with a screen replacement that started lifting completely off the phone, overheating, and showing white spots after just one day. I brought it back in and the second technician was great he swapped the screen again fast and actually fixed the issue. My phone works perfectly now. Shoutout to the staff for being nice and handling the redo so professionally!”
“Came here today for a new phone jose's customer service skills were on point!! And greatly appreciated how things were handle getting a new 1 highly recommended...the elmwood location has nuttin on this location customer service skills are always noticed and thank you for giving my daughter a balloon”
“My phone's screen was broken so I took it to get repaired. They didn't have mine right away but they told me the price and that it would take 3 days to get therer and it did! Got my phone fixed in about an 1 hour. My phone was low on battery so when I came to pick it up they were charging my phone. Also since I had already pre-ordered my glass screen protector I had it with me and they gladly helped me put it on. Best customer experience ever! Thank you so much!”
“Amauri has one of the greatest customer service skills i've ever seen in a while. lad knows how to keep his composure in stressful situations, and takes care of business, Thanks man! cheers!”
“(Translated by Google) The guys who work there are very professional and cool I recommend them Alex Mejia(Original)Los muchachos k trabajan ahí son muy profesionales y chéveres se los recomiendo Alex mejia”
“They replaced my smartwatch battery for a good price with a battery I brought in even after I stripped the screws trying to do it myself. My watch is still waterproof and I can wear it in the pool.”
“I have been going to this location for years and have always had a great experience! It’s also my preferred location. Liz is phenomenal, helpful, always ready to answer your questions and lead you in the right direction based on your needs. I’ve been with Metro for almost a decade and enjoy the professionalism and accommodating nature of the Company. I have two accounts and needed to add a line and Sasha was outstanding in assisting me. Thank you once again for being a Mobile carrier I can trust. I highly recommend Metro and this location!”
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“Love this ZAGG kiosk. I go there every time I need a new glass screen protector. I don’t trust any other brand. The people who work there are so nice and really care about getting the glass protector on my screen perfectly. They also never push me to upgrade to a more expensive protector than I want and are great about giving me discounts as a returning customer. Will stay loyal to these guys.”