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“Always the best cell phone & pad repair service there is in csra. Very trustworthy and knowledgeable. This time they cleaned our phone. In the past they have repaired cracked screens and replaced batteries. Wonderful service. It’s really good to have someone dependable as our phones are a lifeline these days.”
“Today i went to the verizon store on peach orchard rd and kenny went above and beyond to help me. Got me set up with home wifi and showed me how to pay my bill online. Go see Kenny 10 star service”
“Saeed was extremely helpful when I went in to replace my phone after it falling and being destroyed. I can't thank him enough for his expertise and effort. He helped me choose a reliable phone in my price range, and even helped lower my bill! His customer service was the best I've had in a long while!”
“If you need your phone repaired definitely go here. They were very helpful and knowledgeable. When the initial screen I bought to replace my broken one came in damaged from the manufacturer, they very quickly got another one in and fixed my phone with no extra charge. I'll definitely be returning for any future cell phone issues.”
“Thalia is AMAZING! She’s incredibly knowledgeable, patient, and thorough. She explained everything very clearly, helped me understand all my options, and made the whole experience super easy. Her customer service is honestly the best I’ve ever had T-Mobile. She’s professional, friendly, and truly cares about her customers. Highly recommend seeing her!”
“I'm not in the habit of writing reviews but I feel compelled to do so after shopping at the Augusta Mall Verizon store. My wife and I recently purchased two new iPhones at this store and experienced exceptional customer service! On separate visits we were helped by Delmont and Tabby. They answered every question we had and helped us find the best plan for our needs. We were impressed by their knowledge and friendliness. Wonderful experience!”
“As a 20+ year customer of Verizon, I've been in and done business with many Verizon stores - corporate and franchisee. I believe this location is a franchisee, but not sure of that. However, I've not ever had a better level of customer service or sales support than I have had at this store in the last couple weeks.
I first traded in for a ZFlip 7 and was very displeased and disappointed with the phone. When I took it back to trade within the 30-day window, I did not have my original box and that was a problem. Daniel, whom I understand is the District Manager, encouraged me to look further for my box and was looking into options if I could not find it. I clearly felt he was on my side. With my wife's help I later found the box and returned to the store, just under an hour from closing. I felt bad that I was being an inconvenience but Daniel never once demonstrated anything but patience and helpfulness. He got me out of there in about 40 minutes and had the process of transferring my many apps already underway.
The whole experience was a great one. I've had my new Pixel 10 Pro for about a week now and love it.
I've had great service in this location before but this one topped them all. Altogether, I worked with 4 team members at this location on swapping phones twice in this instance and in later returning the case I first bought and choosing a new one. As a business owner myself, it's clear to me that superb leadership and ethical business practices at the District Manager level has resulted in a highly-trained and customer-focused team. Thank you, Daniel and all your team members at this location - you guys rock!”
“Tay is the best at what he does I never had someone sell me so many things in less than 15 minutes I walked out with 7 bags my kids thought I went grocery shopping”
10AM - 8PM
3219 Deans Bridge Rd, Augusta
Mobile Phones
“On October 19,2024 I came inside this establishment and brought me a new cell phone. Josue was very helpful, friendly and excelled his expectations in helping me with his great customer service skills!! He is an amazing and outstanding sales representative and Jarinette was very helpful and understanding as well. Thank you so very much for your outstanding customer service and going the extra mile helping your customers with their cell phone wireless needs!! Love you both!!!”
“Customer service was fantastic her name was Ayzhane she offered to pay my phone bill when I was doing a bridge payment and it was such a sweet moment for me because I really didn’t have it I’m blessed and highly favored and I recommend people to come to this location and to specifically talk with her she will get you right Thanks Cricket”
“Oh my goodness, what an incredible experience upgrading my phone today! Everett was not only helpful but also incredibly knowledgeable, engaging, and insightful. He left such a positive impression—what a genuinely wonderful encounter! Upgrading phones can be a long and tedious process, but Everett made it an absolute 11/10 experience. Thank you for making it so smooth and enjoyable!”
10AM - 8PM
1712 Walton Way Apt.B, Augusta
Mobile Phones
“Tae who is fluent in Spanish is a very helpful and intelligent manager. She understood the problem and knew the solution for transferring phone data--Thanks again”
“I went to Metro yesterday to transfer over and buy a new phone. Stephanie ended up taking care of me, and was super friendly. Fantastic customer service. I would give 10 stats if I could. Stephanie deserves a raise. Happy Thanksgiving!”
“Very very nice gentleman helped me get some things out of electronics cage, I don't think they even have to help but he was eager to help and he realed me on in to sign up for a Verizon contract Stylus 5G phone because he was just so easy going and funny the whole time I had to wait to get phone activated, which he did actually very quickly for me and the down payment price was great. The monthly payments are high though.”
“The young man that this store was so polite and patient he sold me a phone and transfer information from my old phone which seemed like it took forever but my phone the old one was messed up he fixed it what a wonderful job he did”
10AM - 8PM
3811 Washington Rd, Martinez
Mobile Phones
“My husband lost his cell phone. It had everything in it. He is 72 years old. He went to the store on wrightsboro rd and that woman refused to transfer his phone number to the new phone. We had ALL Our information and pictures we very much needed. She has a 4 ft speaker in there and you can't hear her. She's rude I have personally seen people walk out. We needed to recover many things. She pushed another phone number and had my husband so upset. He is a amputee and had a heart attack a few weeks prior. She did not care how she treated him and pushed the sale. She doesn't belong in sales. We had to have a phone so he was talked into getting another number. This woman has no clue how upset we were. My husband ended up calling customer service. They told Us she could have given him his same number. We lost pictures we needed. Omgawd she's terrible!!.
My husband met Sandra at the Washington Rd store. Now that lady has class. She spent so much time undoing the damage. Sandra is a great person and makes your company shine. That woman spent so much time on the phone, fixing what needed to be done. If the world had more people like Sandra what a wonderful world it would be. Sandra, Thank you We give you 10 stars. Your a amazing sweet woman.”
“I would like to give 5 ⭐ for service, professionalism, and for doing a darn good job. Carlos is the best! He was kind, swift, knowledgeable, and very professional in servicing me with setting up a phone transfer for three lines, he was even able to multitask in assisting every customer that walked in as well during the busy hours in doing so. Little things like that count and we were grateful for his time and diligence.”
“I have been with boost Mobile for over 12 years now and I've never been let down outstanding customer service down to earth people. And the coverage just keeps getting better thank you boost Mobile for all you do”
“I must say that given some of the less than favorable experiences I've had at this store in the past, I was quite impressed with the excellent customer service I recently received from June when purchasing a new phone. He made it a breeze.”
“Very professional and nice staff here this store! They’re very knowledgeable. Shut out to Sean and Coby! I appreciate your professionalism and input. Thanks!
FHP
Astro Rhino Beetle”
“I came to this location to get my phone looked at and Terrell stokes and John canty made me feel welcomed as soon as I walked in! I thank them so much for taking the frustration off me that day! This will be the only T-Mobile I go to now because of them!!”
“This review is for Shantel. She was instrumental in my recovering my phone #that I've had for yrs. Professional, expedious, and patient. You rock. Shelly (NY)”
“Wow! What an experience Salexis from store 3355 was awesome! The best customer service I've received in a long time! She is very attentive, knowledgeable and genuinely kind/helpful! The atmosphere was a comfortable setting and she greeted everyone with a smile! She was very professional and I left there understanding my plan and promotions! Job beyond well done!Queen ?”
“Ms. Keyara was super professional and outstanding customer service. Go get your metro needs done at 3240 ask for her. Super fast as well.
I've never given metro complaints but she gets A+”
“I was at SAMS tonight. I left my Brahmin purse in my shopping cart. A Cart Associate, Kessaris found my purse and turned it in to the Manager Rochelle. The Manager called me while I was walking in the house.What a relief to know that my purse was found and I could come and get it. The Manager and Cart Associate Kessaris are two honest individuals. I had my wallet, cash money, credit cards, check books , driver's license,etc.. in my purse and when I picked up my purse l had everything. Nothing was missing from my purse due to the integrity and honesty of the SAM's employees.Thank you so much Manager, Ms. Rochelle and Cart Associate, Kessaris. Submitted by Diane Jackson Incident 2/18/2026”
“I talked over the phone with Megan about issues I was having with my phone. She was knowledgeable and walked me through steps to get it taken care. Great experience!”
“They have really helpful people in here that are determined to make your visit and purchase complete...I enjoyed switching over to Boost and leaving a competitor...”
“The customer service provided by Denae was super awesome! She took the time to answer all of my questions while keeping a very pleasant and professional attitude. I am a very satisfied customer!”
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“Love this boost mobile our associate was awesome!!! She answered all our questions and concerns and made great conversation the place was neat clean and we got new phones for great prices would highly recommend ....”