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“Outstanding service from start to finish. Antwan was as professional and punctual and paid incredible attention to detail. The quality of work exceeded my expectations. Excellent throughout the entire process and he truly cares about customer satisfaction. I highly recommend Antwan to anyone looking for a reliable high quality service. I'll definitely be coming here again, thank you.”
“I brought my just broken phone to CPR at around 3pm and by 5p., it was up and running like a champ. The cost to repair was reasonable, too. If I ever another repair, CPR is where I will go”
“If you need your phone repaired definitely go here. They were very helpful and knowledgeable. When the initial screen I bought to replace my broken one came in damaged from the manufacturer, they very quickly got another one in and fixed my phone with no extra charge. I'll definitely be returning for any future cell phone issues.”
“My experience at Metro T-Mobile was outstanding. The young man that helped me was very knowledgeable, kind and understanding. He answered all my questions and I left very happy with understanding that I will definitely come back. 😀”
“I recently had a great experience at the T-Mobile Augusta Mall location. From the moment I walked in, the staff was welcoming, professional, and genuinely focused on helping me with my needs.
The representative who assisted me was knowledgeable and took the time to clearly explain my options without rushing or pressuring me. They made the entire process smooth and stress free, whether it was discussing plans, upgrades, or answering my questions.
What stood out the most was the customer service friendly, patient, and attentive. It’s not always easy to find that level of care in retail stores, but this team definitely delivered.
Overall, I highly recommend this location if you’re looking for reliable service and a positive experience. T-Mobile continues to impress, not just with their network performance which is known to be strong, but also with the quality of their in store support.”
“I thought I had a virus because things began popping up on my screen and I could not get rid of them. I went in on a Saturday. The gentleman that was went through my phone and fixed the problem. He took his time and was very patient. He said he only works Saturdays and unfortunately I cannot remember his name.”
“As a 20+ year customer of Verizon, I've been in and done business with many Verizon stores - corporate and franchisee. I believe this location is a franchisee, but not sure of that. However, I've not ever had a better level of customer service or sales support than I have had at this store in the last couple weeks.
I first traded in for a ZFlip 7 and was very displeased and disappointed with the phone. When I took it back to trade within the 30-day window, I did not have my original box and that was a problem. Daniel, whom I understand is the District Manager, encouraged me to look further for my box and was looking into options if I could not find it. I clearly felt he was on my side. With my wife's help I later found the box and returned to the store, just under an hour from closing. I felt bad that I was being an inconvenience but Daniel never once demonstrated anything but patience and helpfulness. He got me out of there in about 40 minutes and had the process of transferring my many apps already underway.
The whole experience was a great one. I've had my new Pixel 10 Pro for about a week now and love it.
I've had great service in this location before but this one topped them all. Altogether, I worked with 4 team members at this location on swapping phones twice in this instance and in later returning the case I first bought and choosing a new one. As a business owner myself, it's clear to me that superb leadership and ethical business practices at the District Manager level has resulted in a highly-trained and customer-focused team. Thank you, Daniel and all your team members at this location - you guys rock!”
“I went in and Wes got my account pin reset. I haven't known it since I started my account years ago. he also helped me to save money while I was there. thanks”
“They don’t make them like John Canty anymore!
I think we all know how hard it is to get good customer service these days. When I realized that I needed a new cell phone, I dreaded walking into the T-Mobile store.
In the past couple of experiences buying phones, I’ve had people who didn’t make the time to help me figure out what I wanted, and certainly didn’t take the time to transfer my things over. Usually they direct me to some website or phone number to call to do the job myself, and it never works.
But instead, the moment I walked in, John Canty waved me over to his very cool looking table, I sat down, and was immediately comfortable and taken care of. He was funny, wicked smart, and even talked me into getting an iPhone, which I never thought I would do again!
He showed me how to set everything up and he dedicated the time to make sure everything transferred over.
He told me that if at any point I realized that the transfer did not fully work to come back and he would work at it again.
He is an exceptional employee and is why we NEED humans and local brick and mortar. John Canty deserves recognition.”
“Tay is the best at what he does I never had someone sell me so many things in less than 15 minutes I walked out with 7 bags my kids thought I went grocery shopping”
10AM - 8PM
3219 Deans Bridge Rd, Augusta
Mobile Phones
“On October 19,2024 I came inside this establishment and brought me a new cell phone. Josue was very helpful, friendly and excelled his expectations in helping me with his great customer service skills!! He is an amazing and outstanding sales representative and Jarinette was very helpful and understanding as well. Thank you so very much for your outstanding customer service and going the extra mile helping your customers with their cell phone wireless needs!! Love you both!!!”
“Jerkeria was very helpful she is so wonderful she went above and beyond for me today. She has excellent customer service she deserves a raise her way!!! Your customer truly Lynn 😉”
“The best customer service by this young lady ayesha I don't want to see anyone else except her in that store please. Thank you so much ayesha this is for you ❤ 💙”
10AM - 8PM
1690 Knox Avenue, North Augusta
Mobile Phones
“Customer service was fantastic her name was Ayzhane she offered to pay my phone bill when I was doing a bridge payment and it was such a sweet moment for me because I really didn’t have it I’m blessed and highly favored and I recommend people to come to this location and to specifically talk with her she will get you right Thanks Cricket”
“Very very nice gentleman helped me get some things out of electronics cage, I don't think they even have to help but he was eager to help and he realed me on in to sign up for a Verizon contract Stylus 5G phone because he was just so easy going and funny the whole time I had to wait to get phone activated, which he did actually very quickly for me and the down payment price was great. The monthly payments are high though.”
10AM - 8PM
1712 Walton Wy Apt.B, Augusta
Mobile Phones
“I was a little skeptical about heading in having never dealt with Cricket before. *I came in as a new customer wanting to transfer my number and get the moto razr* But I must say, it went EXCELLENT. The two young ladies I met were Aaliyah & Tay, Aaliyah being the one who set my phone up in under 30 mintues and I was out the door! I didn’t feel pressure to buy the accessories, but the young ladies definitely helped persuade me a bit and I walked out with my phone, a case AND a screen protector for the outside of my phone! I am SUPER pleased and would recommend the store to anyone! I hope these young ladies remain at that location! If I need anything, that’s where I’ll be visiting! Thanks Aaliyah and Tay!”
“Wow Vanessa is a excellent customer service representative..I had issues with my phone today concerning my message app ..she was Determined to get it fixed..I really appreciate her motives she deserve a raise ..keep up the good job..job well done..”
“The young man that this store was so polite and patient he sold me a phone and transfer information from my old phone which seemed like it took forever but my phone the old one was messed up he fixed it what a wonderful job he did”
“My wireless experience with Joey S. was Fantastic! Very helpful and caring. Needed help with my Sam's Club gift card redemption and he got it redeemed for me. Please come and ask for him when you're switching from another wireless company or buying a new phone. I got a lot of gift cards when I switched with him.”
“I went to Metro yesterday to transfer over and buy a new phone. Stephanie ended up taking care of me, and was super friendly. Fantastic customer service. I would give 10 stats if I could. Stephanie deserves a raise. Happy Thanksgiving!”
10AM - 8PM
3811 Washington Road, Martinez
Mobile Phones
“My husband lost his cell phone. It had everything in it. He is 72 years old. He went to the store on wrightsboro rd and that woman refused to transfer his phone number to the new phone. We had ALL Our information and pictures we very much needed. She has a 4 ft speaker in there and you can't hear her. She's rude I have personally seen people walk out. We needed to recover many things. She pushed another phone number and had my husband so upset. He is a amputee and had a heart attack a few weeks prior. She did not care how she treated him and pushed the sale. She doesn't belong in sales. We had to have a phone so he was talked into getting another number. This woman has no clue how upset we were. My husband ended up calling customer service. They told Us she could have given him his same number. We lost pictures we needed. Omgawd she's terrible!!.
My husband met Sandra at the Washington Rd store. Now that lady has class. She spent so much time undoing the damage. Sandra is a great person and makes your company shine. That woman spent so much time on the phone, fixing what needed to be done. If the world had more people like Sandra what a wonderful world it would be. Sandra, Thank you We give you 10 stars. Your a amazing sweet woman.”
“This location is the best Metro I have ever walked into. The store is very clean, and the customer service was outstanding. Carlos was very friendly, welcoming, professional and went above and beyond his duties to help me with my account. So much so that although I live in FL, I call this particular store for anything pertaining to my Metro account. He needs a raise and we need more people like him.”
“Very professional and nice staff here this store! They’re very knowledgeable. Shut out to Sean and Coby! I appreciate your professionalism and input. Thanks!
FHP
Astro Rhino Beetle”
“Associate June was such a great help. I came in when I dropped my phone and the screen smashed with no visibility. Technology and phones are not my strong suit but he was incredibly patient and knowledgeable! I forgot my original Gmail but he was able to get me set back up and I never felt rushed. June deserves a raise and offers the customer service that is rare these days.”
“I am writing a review for the General Manager, Ty. My granddaughter upgraded her phone to the newest IPhone. The phone worked fine for 5 days abs then boom nothing. For almost 2 weeks, she abs her mother was sent back and forth between this store and the Apple store. Also, countless hours with me and her mom on the line with ATT customer service. I went to the store abs asked for the manager. Ty saw the frustration we were going through and observed me on the phone for an hour with customer service in the store. Well, she took the boots by the strap and went to work. Needless to say, my granddaughter walked out of the store with a new phone aggressively hasn't had any problems since. Thank you Ty for all of your hard work and fixing our problem. We appreciate you! Yall get with Ty and get you a new upgrade.🙂”
“They have really helpful people in here that are determined to make your visit and purchase complete...I enjoyed switching over to Boost and leaving a competitor...”
“I talked over the phone with Megan about issues I was having with my phone. She was knowledgeable and walked me through steps to get it taken care. Great experience!”
“It was our first time at this location and Jonathan was a HUGE help to us. I took my elderly mom to get a new phone and he went above and beyond!! I truly am appreciative of how patient and kind he was. Extremely helpful and knowledgeable. Excellent experience 10/10
Thank you Jonathan!”
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“Ari helped me transfer my phone number from a different carrier and create a new account. I would highly recommend this Boost store for anyone needing service. They were fast and efficient and answered all my questions!”