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“We were very impressed with the Pine Needles Public Storage. (Props to Kay for helping us at the 2nd Loop location!)
Clean and safe storage spaces of all sizes that will accommodate all your storage needs. Wanted to thank Taneya for her help getting us signed up on Tuesday. She was helpful and patient as we bumbled our way through the gate, app and lock (lol). User Error! All of the things mentioned were easy - we were just strugglin' that day! Thank you for the excellent customer service, Taneya. Two Thumbs Up for Public Storage.”
“Mrs. Jackie was helpful when it came to the registration process. If it wasn’t for her taking the time out and calling me I would have been completely lost. She was knowledgeable and also very attentive to my needs”
“I had quite a few questions that Des graciously answered. He was patient, detailed, and efficient!!! Thank you Des for all your assistance and professionalism!!!”
“I want to give a million stars times a million to Nicole for going above and beyond to resolve an issue with my unit. I have never encountered anyone in the customer service world who cares so much and puts in such extraordinary effort. She truly deserves a raise and a promotion — customer service is one of the hardest jobs, and she excels at it, even more so than a brain surgeon! Thank you, Nicole, for your exceptional dedication and support
Furthermore, I wanted to take a moment to express my heartfelt gratitude for Kay and her incredible customer service.
Recently, I encountered an issue with my storage unit being stuck, and Kay was so responsive and attentive. She communicated clearly and assured me that she would try to resolve the situation, which made such a difference—much better than being left to navigate the problem on my own.
Her kindness, respect, and dedication to helping me truly represent the core values of excellent customer service. It's rare to find someone who goes above and beyond as she does, and I believe she deserves recognition for her outstanding work.
Thank you for having such a remarkable team member!”
“We needed to pick up a small utility trailer today but had forgotten to make a reservation. Tarence M helped us find what we needed and made it a very easy and pleasant experience. He was very friendly and answered all our questions right away as well as explaining each option. We will definitely be returning soon!”
Self Storage
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“As a former manager , and the company has been sold over a year ago. We do everything by the book in Storage rental laws. People confuse certification letters with certified letters. By law we can mail certification letters thru the postal service. If a tenant moves or changes a number that is up to them to keep in contact with the company. The auction's is public, but in the notice that runs in the papers for 2 weeks states we have a right to remove the unit off the auction block or not sell it. We also have a right to remove people off the property that are causing a problem! We work with our customer when it was own by the previous owner. All storage business do not want to sell these units, we don't get back rent back. And we value all our customers, but when your behind and most ppl send a family member to buy that unit for nothing, yes we will stop you from bidding and pull the unit, we have that legal right.”