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“Waylon Lawhon gave some of the best customer service I’ve had in a long time. He was quick, helpful, and really knew what he was doing. Didn’t waste time, didn’t make things complicated, just straight-up good service.
Because of that experience, I honestly don’t see myself going to another hardware store again. I go out of my way to come here now just because interactions like that are hard to find anymore. It makes a big difference when someone actually takes care of you like that. The staff at the front register were also very friendly and welcoming, which makes a big difference when you walk in. The overall experience here is consistently positive, and that level of service is the reason I keep coming back instead of going anywhere else. Big shoutout to everybody in the store!!!! Y’all rock Bo!!!!!!”
“Debbie was the best!! I’ve been dealing with UHaul for several years now and Debbie is as the best hands down!! I would recommend this location to anyone! Debbie is the best!!”
“There is a serious vibration in the rear area when traveling above 60 MPH on the high way. It could be as simple as wheel balance or tire change. Maintenance definitely needed. Was still able to accomplish my mission. Appreciate the convience of this location and always able to accommodate me.”
“First I would like to say. I hate moving and spending money. But anyways I went in and was needing help with a move. I spoke with I believe his name was Sean. Very very helpful gentleman gave me so much information about a move. I wish I came to
uhaul before I made our first move i would have saved so much money.”
9AM - 5PM
1003 Zimalcrest Dr, Columbia
Truck Rentals
“The customer service representative upon me picking up the truck was kind, attentive, and professional. I really appreciate that kind of service. But the customer representative upon me returning the truck was not kind or professional. He was on his phone took him two minutes to look up and when he did, he asked if he can help me while continuing to be on his phone. I said I'm returning the truck he said ok as I gave him the key and back to his phone. I stood there and he asked anything else. I said uh, yes aren't you going to check the truck and mileage used? He grabbed the key went to the truck started it up, checked the back and a box was left back there. He then asked did you mean to leave the box? I said no and removed it. He closed the back and stated I owed $8.50 for mileage. I said ok still waiting on him to turn his phone loose to finish taking care of me. He said anything else I said sir the total cost I will be charged (Im totally frustrated at this point) he said I will be charged 52.43? will looking at his phone and I got in my car and left. Waiting on a chance like this to let someone know he's a bad! Example of customer service/representative of uhaul. I will still use and recommend this location because of how I was treated upon picking up the truck. Great job young lady! Thank you.”
“Brian went above and beyond our expectations. Due to a medical emergency, we were unable to return the trailer to the original location. Brian worked hard to get us approved to return the trailer to our current location. I would use them again just because of their willingness to keep a customer safe, even though it meant loss of a trailer at their location.”
“Went above and beyond. As a single mom that was entirely stressed with the tow dolly as it was my first time and I had no other help, I can't even put into words the kindness that B&E Trucks LLC showed me. The entire team offered me comfort and assistance and gave exceptional service beyond the norm. Forever grateful they helped me with my move. Rent your U-Haul here!!!”
“Bro, 5 stars isn't a high enough rating. Emily Duheme was nothing short of amazing. I've had a horrible experience moving to Columbia, SC with regards to realtors, property managers, school district HR, etc. and she able to be a bright spot to all of it. When I was expecting more bumps in the road and more things to go bad/wrong, she did just the opposite and helped me out. She was very accommodating and even changed my drop off location to a closer one. The saying "it is not how you start, but how you finish" couldn't be truer with my experience. She was the light at the end of the tunnel... and to my surprise, she wasn't the train. lol. She works hard and definitely takes pride in her work, has a passion for helping people, she's a great communicator, and was understanding and willing to work with my unique and hectic situation. If I ever move and need to use a Uhaul again, I know which location I'm heading to and who's getting my business. In this day and age, you can't pay enough for a quality employee like her. I know a few real estate companies and HR departments that could use her work ethic and a quality employee like her.”
“The lady that runs this place is professional, courteous and gets the job done right. Used them twice in the past week, couldn't be happier with service I received.”
“I came into this location 12/28 it was a young lady Dejene if I’m not mistaken she was immediately very helpful from the moment I walked in, she asked what I came in for which was boxes she assembled smoothly with my check out she was wonderful to be working the store alone with people coming in and out she did not rush and she let each person no I’ll help you shortly great job for a young lady who is working by her herself will definitely be back again thanks Dejene!”
“This place has really great team they'll bend over backwards to help you and get you where you need to be the only way they could have been more helpful is it they would have showed up and just move my things this place and its employees are truly the creme-de-la-creme of the rental thanks guys keep up the”
“I called because customer service tells me one thing and another thing happens.... Well, I come to this location and they more than take care of me. They comped me for the problems I was having, and actually took the time to listen to the problems i was having and work with me to figure them out! Thanks Uhaul on Jamil Rd!”
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“Ms.Q was very helpful helping me decide on the right size storage unit. She has excellent customer service skills and made me feel welcome moment I walked through the door.”