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“I had a great experience. Although, I couldn't port my number. William and Cinthia assured me that a new a number would give me extra family discounts when I added the second line to my account. Great job and great employees”
“If you need your phone repaired definitely go here. They were very helpful and knowledgeable. When the initial screen I bought to replace my broken one came in damaged from the manufacturer, they very quickly got another one in and fixed my phone with no extra charge. I'll definitely be returning for any future cell phone issues.”
“I'm not in the habit of writing reviews but I feel compelled to do so after shopping at the Augusta Mall Verizon store. My wife and I recently purchased two new iPhones at this store and experienced exceptional customer service! On separate visits we were helped by Delmont and Tabby. They answered every question we had and helped us find the best plan for our needs. We were impressed by their knowledge and friendliness. Wonderful experience!”
“On October 19,2024 I came inside this establishment and brought me a new cell phone. Josue was very helpful, friendly and excelled his expectations in helping me with his great customer service skills!! He is an amazing and outstanding sales representative and Jarinette was very helpful and understanding as well. Thank you so very much for your outstanding customer service and going the extra mile helping your customers with their cell phone wireless needs!! Love you both!!!”
“Tae who is fluent in Spanish is a very helpful and intelligent manager. She understood the problem and knew the solution for transferring phone data--Thanks again”
“Jay was really great at tending to everyone while also being personable. He was extremely patient and kind even being the only person there with multiple people in the store. He found us the best deals too so I’m super grateful and would recommended this store to everyone.”
“Love this boost mobile our associate was awesome!!! She answered all our questions and concerns and made great conversation the place was neat clean and we got new phones for great prices would highly recommend ....”
“Abel was awesome! I was having a bad Monday and he made it better. I had attempted to transfer my service to Verizon, but their customer service was so awful, I went over to the Cricket store. I not only left with a great plan but also a brighter day. Abel should be given a raise!!!”
“Oh my goodness, what an incredible experience upgrading my phone today! Everett was not only helpful but also incredibly knowledgeable, engaging, and insightful. He left such a positive impression—what a genuinely wonderful encounter! Upgrading phones can be a long and tedious process, but Everett made it an absolute 11/10 experience. Thank you for making it so smooth and enjoyable!”
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“As a 20+ year customer of Verizon, I've been in and done business with many Verizon stores - corporate and franchisee. I believe this location is a franchisee, but not sure of that. However, I've not ever had a better level of customer service or sales support than I have had at this store in the last couple weeks.
I first traded in for a ZFlip 7 and was very displeased and disappointed with the phone. When I took it back to trade within the 30-day window, I did not have my original box and that was a problem. Daniel, whom I understand is the District Manager, encouraged me to look further for my box and was looking into options if I could not find it. I clearly felt he was on my side. With my wife's help I later found the box and returned to the store, just under an hour from closing. I felt bad that I was being an inconvenience but Daniel never once demonstrated anything but patience and helpfulness. He got me out of there in about 40 minutes and had the process of transferring my many apps already underway.
The whole experience was a great one. I've had my new Pixel 10 Pro for about a week now and love it.
I've had great service in this location before but this one topped them all. Altogether, I worked with 4 team members at this location on swapping phones twice in this instance and in later returning the case I first bought and choosing a new one. As a business owner myself, it's clear to me that superb leadership and ethical business practices at the District Manager level has resulted in a highly-trained and customer-focused team. Thank you, Daniel and all your team members at this location - you guys rock!”