AT&T U-verse Internet & TV provides service for home phone, internet, and TV. The store staff are described as wonderful, excellent, patient, knowledgeable, friendly, and amazing. They are reported to take the time to hear a customer's side of an issue and get right down to business, providing outstanding customer service which is rare these days. Staff listen to specific needs, honestly and completely answer all questions, and present all options to help customers get the exact plan they want. They handle all the nitty gritty details of setting up new accounts, linking them with existing mobile accounts, and setting up streaming devices. The store itself is noted as clean. While wait times can be long for service, as is common with providers, the store offers the opportunity to be seen as quickly as possible if customers arrive when it opens. Customers report getting a great monthly rate, much cheaper than competitors. The process, even when lengthy, is described as going cleanly. This location has an employee who speaks Spanish if necessary. Many reviewers state they have always had great experiences at this store and recommend it, noting that if you need service for anything AT&T, this store is the way to go.
Robert Huggins Is worthless as a manager he refuses to contact me and will not respond to emails or employees asking him to contact me it’s now been 2 months and he will not respond to me or my wife. Did get his boss to respond to an email if someone over Eric or Mr Robert Huggins could contact me that would be great.
December 2023
Kyle and his staff are wonderful. I had an issue no one on the customer service line could seem to figure out and when I took the problem into the store it was resolved that day. They took the time to hear my side of the issue and got right down to business. If you need service for anything AT&T and this store is the way... read full comment
February 2023
Manny and Nilda are excellent customer service reps. Very patient and knowledgeable. We have always had great experiences at this store.
