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“The team here is GREAT. I had just been ignored at a nearby store after telling the employee I needed two new Samsung S26 Ultras along with chargers, cases, screen protectors, etc ($3500+), all so that employee could spend almost 30 minutes on the phone with someone that didn't pay their bill.
From the minute I walked in here the employees and manager - Cameron, Dina, and JR - were attentive and helpful despite there already being multiple customers in the store. They were able to assist my wife and I in a respectful and timely manner while still seeing to the needs of other customers.
Not only were they able to make sure I got what I came for, Cameron showed remarkable salesmanship and talked me into purchasing a new line with a Galaxy 9 watch for my wife. She is very happy with the product and I was happy with the knowledge, professionalism, and cheerfulness of the team.
The only complaint that I have about this process has NOTHING to do with the team members and EVERYTHING to do with the T-Life App. This app is absolute garbage. I knew that T-Mobile was phasing out in-store computers and tablets in favor of pushing the T-Life App, but this thing has been nothing but a problem. I tried 3 times to make the purchase with the app, Cameron tried 3 times, Dina tried 3 times, but no matter what we did it would delete EVERYTHING we had done as soon as we went to finalize the purchase.
This should be a wakeup call for T-Mobile. You've managed to put a wonderful team together, now you just need to give them better, more reliable, tools to ensure they are able to help your customers.
Again, HUGE THANK YOU TO CAMERON, DINA, AND JR FOR MAKING MY EXPERIENCE BETTER.
Duck picture is unrelated.”
“Oreo & Lonnie were great helping me out with my new phone! Came in since my phone was blacked out & they set me up definitely recommend yall coming down here !”
“Daurice was phenomenal! He helped us navigate switching to T-Mobile absolutely seamless. We had 4 lines we needed to switch over from two different carriers. He was kind, patient, and very informative. We are very pleased with this service! Thank you so much, Daurice”
10AM - 7:30PM
471 Lakeshore Parkway, Rock Hill
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“So far this seems to be the best ever idea I had in changing to Comporium. Right now everyone is asking what is the change for better service. Thank you for being there for us.”
“Toccara, give me awesome customer service. Very professional he even recommended better packages that I currently have now and let me know when my current promotions will be over with. which means she paid attention and address the needsand service for my account. Thanks Guys please keep up Plz keep up your special offers in your promotions.. Also, please get better service in zip code 29715 we need another Tower installed there.”
“Sean was our Salesman and he actually helped us out greatly with pointing my husband in the right direction to fix his phone and helped me get a better deal on my perk bundle and went above and beyond for customers who needed the help highly recommend!!!”
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“Steve was amazing! He was here for two hours connecting the internet and making sure every device in the house worked properly. The devices were the computer, the printer, all five tvs , two ipads and iphones and echo. I cant say enough how efficient and congenial, yet professional, he was. He is the best tech I have ever had at my house.”