Verizon in Rock Hill offers excellent customer service and a wide range of mobile and internet solutions. Customers appreciate the knowledgeable staff who are willing to help with phone upgrades, insurance claims, and business accounts. Michelle receives praise for her patience and kindness, making the phone selection process enjoyable. Jason and Rishi are recognized for their dedication to resolving billing issues and ensuring customer satisfaction after a troublesome experience with another representative. They made sure that the customer's features and savings were restored as promised. Devin is highlighted for providing exceptional help with insurance claims, reinforcing the strong customer service reputation. Martin is also recommended for being fast, friendly, and knowledgeable without any pressure. Customers are encouraged to visit the Rock Hill location, as it is an actual Verizon store, unlike a nearby third-party provider known for subpar service. The staff takes the time to listen to customer needs, offering tailored solutions and deals, like the successful upgrade to a Google Pixel 8. They also help customers take advantage of perks that can save money on subscriptions, enhancing the overall experience. With efficient service and a commitment to customer satisfaction, Verizon in Rock Hill stands out as a reliable choice for mobile and internet needs.
Had to go in multiple times for a phone issue - Devin helped me every time and was so kind and patient and made sure the issue was fixed. 10/10 customer service
January 2026
Shoutout to the employees who lived through a nationwide outage yesterday. The exact moment society reverted to caveman behavior. You stayed calm while people acted like Wi-Fi was a human right 🤣. None of it was your fault, yet you took the heat anyway. Y’all deserve hazard pay and a drink!!
November 2025
I had the best customer service experience here. Nakida was extremely helpful and patient with me. She explained everything in such a calm tone, while upselling but not to the point where I felt pressured. I wish there were more sales reps like her! Thank you so much I told all my friends and family!
