Verizon offers a range of services at their Taylors store, including mobile phones, 5G home internet, and business solutions. Customers can conveniently schedule in-store appointments or place online orders for pickup, with options for free 2-day shipping and same-day delivery where available. Many reviews highlight the helpful and knowledgeable staff, particularly praising employees like Matt, Jake, and Margaret I. Customers have reported positive experiences, with staff providing valuable assistance during phone upgrades and addressing complex billing issues. The store manager, Brad, also follows up to ensure customer satisfaction. However, some customers expressed frustration with Verizon's corporate customer service, describing long wait times and unresolved issues at that level. Despite these challenges, the in-store experiences are typically rated highly, with staff being characterized as friendly, professional, and patient. While customers appreciate the quality of service, some note that Verizon's pricing can be high compared to other providers, suggesting that those looking to save money might consider alternatives. Overall, Verizon is recognized for its customer service, especially at the local store level, making it a reliable choice for mobile and internet needs.
I didn't catch the guy's name who helped me but he was working around 6pm on 5/7/26 and was super helpful. Nice dude. He was straight forward, polite, and informative.
February 2026
I had a great experience with Benae. She was able to help me with all of my questions. Thanks for your help, Benae
February 2026
I went the other day to price the phones and plans out. The staff was great. The place was clean and the atmosphere was awesome. Definitely gonna be switching over cause of this
