“Just had the best metro experience in years of service with this company. Its been very common for Metro to have employees with the absolute worst attitudes. However, today was remarkably different with Beverly. Beverly went above and beyond with my mobile needs. I was very happy to spend time with her as she was helpful and has a friendly personality. Beverly was on shift with Alma who was also a pleasure to speak with. The two of them should be taken care of, as they now lead with the best customer servece ive had in YEARS with metro. I will say, who ever I spoke to over the phone hung up abruptly after we determined I was unhappy with the price increase of switching to T-Mobile. All in all, a good experience but there are still basics to be improved upon.”
“I received exceptional customer service at this location! I originally came in and spoke with Alexis about switching from Verizon to T-Mobile. She was incredibly helpful, knowledgable and transparent with all of the information we discussed. She took her time and explained the current promotions and what they offer if we decided to switch. There was no pressure from her and she was easy to understand with the information she gave.
I came back in at another date after my information didn't transfer everything to my new device and worked with Raymond. He was very patient and helpful with getting mine and my son's devices up and running. We were there for over an hour and not once did we feel like we were an inconvenience to him. He was incredibly kind to my son and engaged with him while he waited on the information to transfer over.
I also noticed that the other employees were welcoming and helpful with the customers as they came in. Everyone was greeted and assisted within seconds.
Thank you to the staff and management at this location for providing exceptional customer service on more than one occasion!”
“The parking lot was packed but the store wasn't as busy as I expected. Standard Target, but the store seems a bit newer than the Woodruff Road store. And no Woodruff Road traffic!”
“Excellent service and in Spanish. Félix was a great help in making the change of company, helping me obtain all the required information. I congratulate you and continue doing an excellent job. I give them 10 stars.”
“Antrone (tron) was easily the best rep I have ever dealt with. I moved to the Greer area recently and my phone stopped charging so needless to say I was completely lost. He gave me knowledge to save money by doing a few simple things that no other representative has taken the time to explain to me. If you have phone issues ask for him, he’s great and had impeccable people skills.”
“Staff was great. Fixed my phone problem in 15 minutes. The only problem was it was sooooo hot. They said air had been broke for days. It was 11:15. Hotter inside than out. I wouldn't have stayed if it was going to take any longer.”