Metro by T-Mobile, located at 616 12th Street, offers unbeatable prepaid plans and a selection of 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and professional staff, who are dedicated to solving issues and providing excellent service. Many reviews highlight the store's commitment to helping customers, with one mentioning a staff member who went above and beyond to assist in transferring phones. In contrast, another location received criticism for rude service and early closing. Overall, the 12th Street location stands out for its great customer service, making it a recommended choice for those seeking prepaid options.
The employee that helped me at Metro was so awesome and so cool she really did everything she could to help me and she got me a wonderful Moto g stylist 5G awesome phone
August 2026
Diamond and Kia awesome service!!!very polite and very resourceful, provided all the help we needed, and at a very nice experience.Thank you
July 2026
Got a new phone and new number, helped by Brittney. It was fast and affordable. Glad I came to metro and not best buy like I originally was.
