“The dynamic duo of Scarlet and Allysin are outstanding! Organized, informed and expert service! They truly are some of the finest lenders I have worked with; commercial or residential!”
“Great customer service. Organization runs smoothly, and they are truly invested in the community.
Update: Everyone at Black Hills Community Bank has continued to be fantastic to work with over the past six years. They have sat down with us on several occasions and listened to what we were wanting to do and then helped us make it happen. This is a local bank that truly cares about the community.”
“I am very grateful for Highmark!!! Everyone that has helped me has been so wonderful!!! I especially want to give a huge shout out to Kelsey O. She was the one who told me about Highmark and has been nothing but incredible to work with. She is so quick to respond and get what you need done. I 10/10 recommend Highmark Credit Union and 100/10 recommend requesting to work with Kelsey!”
“The old crew and the new crew are phenomenal. There's only one person at the Haines building that's not friendly nor interacted with anyone that comes in. Always on the computer when I come in. Thank you all!!”
“My wife and I recently worked with Kaylee to get a land loan from Sentinel FCU. We chose SFCU because of Kaylee's communication with us. She was very responsive and always answered our questions thoroughly and patiently from our very first phone call with her. We had never worked with Sentinel before but they have been great to work with so far! Thank you Kaylee and Sentinel both for all of your help and support!”
“My bank’s online kept having issues. Was hesitant to switch but made the move. Zero regrets. Even better online banking, great app, and I saw they are putting in an ITM. ??Switching was way easier than I thought.Incredibly friendly staff all around. Felt like a person instead of a number.”
“Their customer service is second to none is the lending industry. They communicate every step of the way and answer emails - even on the weekends. Who does that? First Western FSB!”
8:30AM - 4:30PM
805 5th St, Rapid City
Banks
“At first, I wasn't so sure.However, after today, I can recommend this agency as a Top Shelf, fully 5 Star agency to do business.Fast, efficient, friendly and professional.Further, they go that extra mile for their clients.”
8AM - 5:30PM
1636 E Saint Patrick St, Rapid City
Banks
“Dakota Star is the best bank. Meg always greats me by name. Most of the the girls do. I had my account hit a couple of times and they returned my money right away!!”
“It's always about customer service and interaction for me and they know how to make a person feel special here. I've been here a little over 2 yrs now and you couldn't pay me to leave them. To top that off with they work really hard for their customers like they did recently on a refi for me,Great job ladies!”
“I have been very happy with BHFCU. Every staff person I've dealt with has been helpful, friendly, and knowledgeable. BHFCU has many convenient locations. The website and mobile banking features are excellent. Highly recommended.”
“Mikayla is amazing! She not only helped me solve my problem, but she helped me with my 10 month old son! She was so kind and could tell I was struggling standing at the counter, so we went to her desk. There I was able to sit while my son crawled around. She balanced helping me and watching my baby crawl around! I am so impressed with Mikayla! If I ever need anything im definitely coming to this branch again. A man i believe is the manager was also amazing. A line had quickly formed and he took the time to come up and talk to all of us while we waited.
I have no idea why this location doesnt have 5 stars! Its amazing!”
8:30AM - 4:30PM
805 5th St, Rapid City
Banks
“I needed some documents notarized for my mother and my bank said she had to be a member to have this done. I couldn't even pay them to do it.
So I went down the street to Security First Bank on 5th street as my mother has an insurance policy with them. They said they would do it even if she didn't have an account with them! My mother has mobility issues and they offered to go out into the parking lot to our car so my mother didn't have to get out and walk inside.
That's10 star customer service! I may be moving to a new financial institution for my banking needs!
Thank you Security First for making our day!”
“If you're looking for a local bank with national presence and great customer service, go to this specific USBank branch.Everyone I've interacted with here has been very thoughtful and helpful.Special thanks to Tina and Tony G. who helped me today with a very time-sensitive issue. With their help, I met an important deadline needed for our local Cryo Sculpting business.They both went out of their way to help us, and for that I'm sincerely grateful.”
“Came in to the lobby to deposit a check for rent and Ashley the teller was absolutely amazing. Made me feel right at home and was very personable!! I really hope to see her every time I come in!!”
8:30AM - 5:30PM
14 St Joseph St, Rapid City
Banks
“I've had nothing but quality experiences with this bank. Only thing they need to improve on is their hours, 6 close with 630 drive up would make a world of difference.”
“Kelsey always helps me at the drive up teller at the ATM. She is truly a joy. She is always so nice and truly takes the time to take care of the things I need with my account. She ALWAYS asks how my day is and really cares about the answer I give. I love the wave when she tells me to have a great day. Kelsey just truly makes my day!”
“I've been a member for 25 plus years now and have enjoyed the time I've been a member. They are always willing to assist with whatever my needs should be for each and every time I require their assistance regardless of what that maybe or possibly require. That's why I've continued to remain a happy and loyal member at Minuteman Community Federal Credit Union to this day and the days to follow. I highly recommend to everyone that they couldn't go wrong by taking the time to join this exceptional establishment in my personal opinion. They at least owe it to themselves to take the time to investigate them for consideration as their banking and lending institution of choice personally for themselves to join for a worry free and content membership.
Sincerely
Guy Martin
Rapid City, S.Dak”
9AM - 5PM
850 Mountain View Rd, Rapid City
Banks
“I've been a member for years. Today, I opened a new acct for one of my community organizations. They gave me great information so I could bring in the right documents. Working with Jess was a breeze! I won't ever use a big bank again.”
“I went on to open an account and handle other buisnes.
Lavea Jones was wicked helpfull to get me set up for a new account and ha ded out watterdespite having to stay a few mins after her clock out time.
Thank you!”
“The staff is always overly exceptional and go above and beyond to help out customers with any and all of their banking needs. They are pretty good at being you in and out with the services they provide and in which they provide them!”
“Heather... Was absolutely wonderful. Helped me tremendously. I appreciate her so much... thanks to her, I will have a smooth transition.. location St. Patrick Street rapid City, South Dakota..Nyleen Epperson”
“I had an exceptional experience with a teller today. Their customer service was outstanding, and I was particularly impressed by their humor and meticulous attention to detail. They were quick-witted and demonstrated a thorough understanding of policies. I sincerely hope that this individual, whom I believe was named Jacob and was working as an after-hours teller at the elk vale e location around 6 PM this evening, receives recognition for their excellent service. Such qualities are truly invaluable and cannot be taught.”
“Exceptional service & staff. I’ve never experienced a bank like this before. Never any problems here like other banks I’ve dealt with. Warm and welcoming atmosphere.Top-notched customer service, weather for personal or business, they really go above and beyond. I highly recommend this place!”
“US Bank has been there for me a long time when Wells Fargo was running me over and getting rich US Bank had treated me like a king I'll never go back to Wells Fargo!”
“I've been a regular customer at this bank, and I usually interact with Steve, who is always exceptional. Steve is incredibly patient, always greets me warmly, and even remembers to give my child a lollipop when she is in the car. His kindness and attention to detail make me feel truly valued as a customer. Recently, I've noticed that the female banker, who used to always redirect me to Steve, has become more friendly and approachable. I appreciate the improvement and believe it may be due to Steve's positive influence and leadership. Thank you, Steve, for making me feel like I belong and for your consistent excellent service.”
“It has been a pleasure working with Wealth Advisors Trust. From Conservation Wealth Management, we greatly appreciate their professionalism, responsiveness, and collaborative approach. Their team handled complex trust matters with care, clarity, and integrity, always keeping clients’ best interests front and center. A wonderful firm to work with.”