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“Just had Starlink installed over the weekend. I had tried to order it myself in October, and was still on the “waitlist” in January. Wire free had the equipment and install done in 8 days from my call, works great and I appreciated all of the staff I talked to and worked with to install. No hassle of figuring out how to install myself either :-)”
“I worked directly with Sam at this location after my phone was hacked into. Sam was knowledgeable and patient with me during the 3 hours spent in the store fixing the problem. If you have a problem, Sam is your guy! Thank you for everything!”
“I came into the store this evening with some questions and to purchase a new phone. Shane helped me and was so professional, kind and provided absolutely outstanding customer service! I was so impressed by how helpful and knowledgeable Shane was, he truly made the process so quick, easy, and enjoyable! Shane actually stayed late to help me finish getting everything set up with my new phone! Shane truly went above and beyond with his outstanding customer service, I highly recommend this Verizon store and especially Shane, he is an amazing young man and truly makes the process of getting a new phone an enjoyable experience!”
“Amazing service! Ashlynn is so sweet and so knowledgeable about T-Mobile, whether it’s with bills, plans, anything. She was amazing to us and has such a good attitude! Really made our first day living in Rapid City feel welcoming.”
“Craig was awesome! Not only did he answer all my questions, but he gave me promotions and actually told me I didn't need as much service as I was paying for. He cut my bill in half! Amazing! Craig was very professional! Excellent community service!”
“Richard was calm, patient, and worked through multiple options with me! He worked to make sure I was protected and it was a super smooth process. Great location and a kind store manager as well!”
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“I had an exceptional experience at the Mobile One store on Omaha Street today, thanks to an employee named Garrett. I came in with a frustrating issue regarding a billing credit that phone customer service had been unable to resolve, even after directing me to the store.
> Garrett immediately impressed me with his professional and welcoming demeanor. He clearly and honestly explained the limitations he faced in directly resolving my issue, without any misleading information. During a follow-up call with phone support (on speakerphone), Garrett appropriately interjected to clarify what could and could not be done at the store level, demonstrating excellent communication skills.
> Beyond this, Garrett was also very helpful in assisting me with a new product I was interested in. He set it up with impressive technical proficiency. What truly stood out was Garrett's excellent customer connection. He was respectful, made me feel valued, and even left me with a positive personal anecdote at the end of my visit.
> Despite the initial frustrations with phone support, Garrett turned my experience around. He is clearly knowledgeable, clear-minded, and understands his role well, while also showing the potential to excel with greater responsibility. Garrett is a valuable asset to this store and, by extension, to T-Mobile's reputation. I highly recommend visiting this location and seeking out Garrett for any assistance.”