The Rapid City Customer Experience Center provides excellent customer care and community service, with staff described as awesome, professional, extremely helpful, very nice, and polite. Employees are noted for answering questions thoroughly, explaining bills clearly, finding better service packages to lower costs, and actively working to resolve any issues. The team offers strong support, from customer care to technical services. A specific instance of community service involved a driver who assisted in recovering a lost item by contacting the police. Another employee was thanked for physically helping disabled individuals when an elevator was out of service. While the service itself is called the best in the area by a long-term customer, a significant complaint is aimed at the company's website. Customers report the website has low quality, with extremely slow load times and frequent error codes when trying to access it, an issue that persists across different networks and mobile devices. Please note that the office is currently temporarily closed due to a building inspection for safety. Updates on reopening will be provided. For assistance, customers are directed to the contact page on the website or a provided phone number.
I work from home. On Friday afternoon my internet quit working. I called and the representatives set up to have my modem replaced on Saturday. The person they sent replaced everything. He noticed after leaving my signal was not working so he came back and fixed it . He was very nice and answered all my questions.
February 2026
Great service on a Sunday. Thanks to the Technician for coming over to fix my internet problem. Greatly appreciated 👏
January 2026
The internet works but the company has many billing problems that border line on fraud. Midco hit us for late fees and we were on autopay. The staff has no idea how there billing system works. They also keep removing our discount for autopay.
