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“The staff is friendly and professional, especially the manager Brandy who is always in a good mood and even when it is super busy still jokes and makes the experience good. Additionally, she says Hi to me by name as soon as I come in the door and as a small business owner makes sure any questions or shipment questions I have are answered. The kiosk for returns also helps alot with Amazon returns so you arent tieng up an attendants time and can pop in and out quickly, when needed. I frequently drop off 6+ 20 to 40lb boxes at a time and the staff never complains. I think the store does an excellent job, its unfortunate there are just some people who have zero patience.”
“VERY convenient. All I have to do is take my Amazon return in with a QR code and they do all the rest....packing, etc.
Very nice customer service, too.”
“The drivers are professional and always careful with my packages. I really appreciate being able to call in the morning and have my packages held when needed. No red tape, just friendly service.”
“Had a Priority overnight envelope sent that was suppose to deliver by 2:00 PM. It did not plus it kept updating it would be there by 8:00 PM. However, on Saturday a driver named Chad from Denver helped locate where it was. If it was not for him, it would have not been found until the following week and the package was needed immediately. Chad did get ahold of the facility manager and the manger graciously helped out and we received the package. Hats go off to Chad from Denver who was helping out the facility and Brian the Manager of Rapid City.”
“Driver Josh is absolutely wonderful! He is very efficient, courteous and does his absolute best every time. I wish there were more delivery drivers like him that can provide service just as efficiently as him. In the past, whenever there has been a hiccup in our shipments, he goes the extra mile to find out answers to resolve the issue. You have a star player in your company!”
“I’m extremely grateful for this place. Just go on tues-Fri if you can! Line got through fast and the lady was very helpful and found my package that I needed to sign for that I wasn’t able to sign for because I wasn’t home. Probably the best experience I’ve had at a post office. Thank you 🙏”
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“I drove out to Mount Rushmore with my camper. When I arrived I saw the cargo carrier I used to bring my wife's trike was broken and I could not trust it to transport the trike back 1900 miles. Jeff at Pak N Mail was willing to help. He offered ideas and places to try and find a carrier to get the trike home. But I could find nothing. It was not because he could not ship it. He was trying to save me money. Ultimately I could not find anything and Jeff shipped it back for me. I can say I've never seen such a great packing job. There was no way anything was going to happen to it. If you need to ship something anything see Jeff at Pak N Mail.”