“I ordered front brakes and front rotors for my vehicle with O'Reilly online. I got an email saying that my order was ready for pickup, but I wanted to call the store just to verify that everything was there. I talked to a guy named Aiden and he was awesome. He was super nice and went and verified everything was there for me. Thank you Aiden for your help I hope you have a great day.”
“I had a dead battery across the street and the store manager Kevin was extremely kind. He even walked me over to my car to jump my battery. With no pressure he said if you ever need any help or what not go shop around for batteries and I'll be here if you need me. 30 minutes later I decided that he was the best customer service and he was thorough and got me on the road again. He is a lifesaver and I'm very grateful for him.”
“O’Reilly on East Broadway in Maryville is the best!!!We were in Townsend, TN this past weekend for the Bronco Super Celebration when our ignition coil went out on our 1969 Bronco. We were without a vehicle to pick up a part. We tried Uber and none were available. We called O’Reilly on East Broadway to see if they had the part and if they delivered. They don’t usually deliver but they knew we were stuck and they delivered the part to us. What nice Southern hospitality. We tipped the driver handsomely. Thank you to all of you who saved the rest of the weekend for us!”
“This is the only O’Reilly store I go to. Every time I visit, they make me feel welcome and are always willing to help. I’ve been going there for years, and even when I’ve had some complicated issues with one of my vehicles, they’ve gone above and beyond to assist me.
If you’re looking for excellent service, I highly recommend this location—the entire team is knowledgeable, friendly, and ready to help.”
“Got a battery check.....not good news but I was well taken care of. Purchased new battery, got core credit and they installed for me in under 8 minutes. Outstanding friendly customer service. O'Reilly Auto Parts stores are far and above the rest.”
“Great service. Called to make sure they had what I needed. Came in and got started right away. Highly recommend if you're needing a new key fob or anything they carry really”