Credit Unions near Alcoa, TN

“Overall I've had a pleasant experience with TVA. All the branches I've been to staff has been kind and courteous. Deposit accounts aside (which are fairly similar to other offerings in the area), y'all helped me build my credit by taking a chance with me.Following bankruptcy TVA in Alcoa granted me a secured credit card and share loan to improve my ability to borrow. I steadily went from secured lending to an unsecured card with plenty of purchasing power.In my times of great hardship TVA has been there for me. I have had two car accidents following my first car loan with them. Caroline Rule extended credit for another car prior to the insurance payoff on both occasions so that I could get on the road again.Just yesterday I was helped out again. My wife and I have been seriously stressing out because of her high interest car loan with a predatory lender. Compounding these woes were the high rate insurance was charging us. I am an independent insurance agent by trade, and even I could not get her a lower rate (It's hard to insure anyone at a fair cost in her situation and even though I work with over 20 carriers only 3 would take on her class of risk).So I went to TVA and spoke with Caroline Rule again. She was able to get our monthly payments down to almost half of what they were because of the much lower interest rate TVA charges. As a benefit of adding my name to the title, I was able to add her and the car to my car insurance policy saving us 75% on insurance alone. Needless to say, today I am elated, grateful and so relieved.Just one negative experience in my four years with them: There's a man, either an assistant manager or loan officer (not sure), who did my motorcycle loan application. During the application he connected to the call center to get the application approved Normally they would ask a manager to sign off on it and be done with it. While doing this his behavior and tone gave me a judgmental feeling. Also while asking for a credit line increase later he did the same thing.. and was very rude about it. He also pressured me into buying a loan product (income debt protection) which I understood to be $15 flat, but instead it was $15 monthly. This experience, however, will not sway me from TVA as in general they have been so good to me.Today as far as credit products I have two car loans, a motorcycle loan, a credit card, and a business credit card. I have both personal and business deposit accounts (regular shares and checking). Also I use a separate share under a POA to manage a family member's finances while they are unable to do so. There's even a jump start savings share for each of my two children.I am beyond satisfied and grateful for my relationship with TVA. I encourage each of you who are undecided to sign up for membership. You will not regret it.”

“Went to open a checking and savings account. Braxton was extremely friendly, quick, and helpful. Was in and out in less than an hour, and everything went smoothly. Plus, the popcorn is great!”

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“Hat's off to Rachel Duncan, Preston Brinkley, Eric Hill!!!! The customer service at the Northshore TVA is top-notch!!!! Their knowledge regarding refinancing, and home loans is amazing!!! The time and attention to my questions was a blessing!!! Please go visit this team!!!! They are the best!!!! I'm so HAPPY!!!!If I jad more I'd give them.more compliments!!!”

“I’ve been a customer of Maryville Municipal CU since 1998. We moved out of state in 2014. We’ve never moved our banking needs to a local bank here in Georgia. This is the best Credit Union out there. Excellent customer service and Tom Boyle has always gone above and beyond to treat us like family and not the last four numbers of your SS number. Always Grateful, Ramie Browning”

“Love the staff here. They’re always super helpful and friendly. I have only had one small issue at this location. It took almost 20 minutes to cash out my coin ticket and get bigger bills for 60 one dollar bills. I’m not sure if Brenda was having a bad day, as we all do, and I like to give the benefit of the doubt to people, but she reprimanded me because my bills did not lay flat. They weren’t crinkled or wadded up, I had just unfolded them and didn’t have time to flatten it with a book. She made a couple comments through the entire interaction, even though it only spit out one bill. Once again I love this location and have only had positive experiences except that one.”

“Stopped to make our tax/weekly deposits 10 minutes before closing and these people were so nice. They took care of everything, staying late, and got me back to work. They are fantastic!”

“KTVAECU has provided an excellent experience with all of my finance needs. In the few times I have encountered an issue (usually my fault) a quick visit to the branch or chat online has resolved my issues and exceeded my expectations.”

“Great place to do business! Everyone is always so cordial to me and always take care of me like family. If you are looking for a great place to take care of you I highly reccomend them!”

“I have been a long time member with ORNL and have held numerous loans with this small branch with no issues. The convinces of biweekly payments, transfers and bill pay made banking easy when the pandemic hit. I have had several fraud transactions over the years and instead of panicking I knew ORNL would have it resolved in less than 72 hours. I now take advantage of there text alerts for withdrawals as well as round up transfers!! Loose your card no problem walk into the branch and for a small fee you’ll have a new card. My 16 year old loves the scan check deposit simplicity! The staff even makes it a point to know me by my first name before I even give my account number which amazes me every time as I’m just a local nobody ! Most recently Alex Minton not only worked with me on one spur of the moment small loan but a second in less than a month. The process was completely seamless for what I was looking to do to. He explained my best options for the type of loan I was wanting even checked out both vehicles I was looking to buy and the businesses I was looking to buy from. Even though almost quitting time both times he was able to secure all the necessary documents and provide a check in less that 24 hours all the while being professional, courteous and being mindful of my time. If your wondering if this small branch will meet your needs the answer is “YES”!!”

“Alcoa Tenn has been a great place for me to finance my last four cars. They have great rates and excellent customer service. They are very easy to work with as well. They may not have the most flexible hours or the most up to date ATM’s but for straight forward banking and easy credit approval, they can’t be beat. They well approve almost anyone with a new account. This location is one of my favorites as well since it’s close to my house and the crew is so knowledgeable.”

“I would just like to take a moment from my extremely mentally and physically exhausting busy work day because The Women name Kristen Clark who is the branch manager of the Southeast Financial Credit Union Knoxville,TN deserves to be known as the Best person to deal with on all your financial needs for her Outstanding and Impeccable Customer Service! Mrs. Clark makes you feel very welcome and will do everything within her power to help you with your financial situation whatever it may be and I honestly believe if she couldn’t get it done…Then no one could , because of the extra work and time she puts in with a smile and great attitude that most people wouldn’t! I went through Southeast 2/3 times now on vehicle loans and I will never go anywhere else as long as she’s there! Thank You Kristen for all your help and making it feel like you actually do want to help!”

“I changed to KTECU a few month ago. I have been amazed and impressed by the customer service they promote through their employees. Any time I go in the branch it brightens my day. After putting up with ORNLFCU for years and the lack of effort by the financial institution, not the employees. It has been such a relief and enjoyment. I am not saying they are perfect but so far as I am concerned they are pretty close to it.”

“Lawanna has been an absolutely wonderful agent to work with at ORNL. Be it loans or regular banking needs, she's always been all aces. Excellent service like hers is what keeps bringing me back to the branch.”