INFINITI of Memphis is located on Germantown Road in the Wolfchase Mall area. They offer the full line of new INFINITI vehicles, Certified Pre-Owned INFINITI, and other pre-owned makes. The business believes in building strong, mutually respectful relationships with customers and among employees, aiming to deliver quality luxury products and the best vehicle sales and service experience. Customers report positive experiences with both sales and service. The team is described as great, kind, professional, fast, understanding, and reliable. Service work, like oil changes and brake checks, is completed within the indicated time. The staff is attentive and helpful, with some going above and beyond their normal responsibilities to assist customers, even providing essential documentation for complex issues. Customers express satisfaction, loving their vehicles, and state they will refer others. Some note, however, that service costs can feel expensive for non-essential repairs. Overall, the experience is frequently summarized as top notch and best in class.
The BEST dealership and customer service department in Shelby County. Not mention the staff lead by C. Tidwell.
November 2025
I came in for regular maintenance check and a courtesy car wash. The team was great! My oil was changed, tires rotated and brakes checked all done within the time indicated. With everything still under my warranty, I was in and out with no cost. I’m loving my QX60.
November 2025
I love my Infiniti service department! They have kept my ride rolling and beautiful for 12 years!
