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“Adam, has the best customer service I’ve ever experience at O’Reilly in Brentwood, Tn!!! Please give Adam a raise because you all our lucky to have him on your team!!!”
“10 out of 10 experience! Greg and his staff were extremely helpful, friendly, attentive and took care of the job in an efficient manner. Pricing was the best I could find in town too!”
“I set up an appointment online and before I was even in the store they called me and helped me as much as they could, and I ended up getting my phone battery replaced for a very fair price! Compared to doing the repair myself, it was barely more expensive and 100x less stressful! Thank you!”
“Victor was incredible! I didn’t know what was wrong with my car. I’m in my 70s and went here to see if they could help. I thought it was my battery, but Victor tested my battery my alternator and one other thing and it turned out the connections on my battery .He cleaned them and fixed my car for me for free. I will come here for my car parts in the future.”
“I have had the pleasure of purchasing several batteries from this company. They go out of their way to provide excellent service that is not matched by anyone in today’s environment. It's almost like the way service was meant to be going back to what the relationship should be between customer and vendor.”
“Had to get a new car battery for my daughter 15 minutes before the shop closed. Luke readily agreed to assist and got the job done with 5 minutes to spare. Very impressed with Luke's competence and willingness to help. Nice work!!”
“David the manager was the best!!!!! He assisted in ways that he didn’t have to he literally went above and beyond to help me as a loyal O’Reilly customer really appreciate him a lot please acknowledge this man initiative”
“Dewayne is the best! He was brilliant, kind, and such a pleasure. Not only did he answer my questions, but gave wonderful advice. It was one of the best experiences I have ever had in an auto parts shop. In a world of doing just the job, Dewayne went above and beyond and made me a fan of O'Reilley's!”
“In the Sicilian Pizza Airport the pizza in very delicious and tasty. Also the service is excellent. All the staff are expert in their job and they are smart and obedient. The service delivery is fast. Bsisides pizza other foods are also tasty and excellent which proves it to be prepared with professional hands. The prices are on lower side.”
“My name is Chad Mangrom, owner of C&E Mobile Mechanic and Diagnostics, and I wanted to take a moment to recognize the outstanding service at this O'Reilly Auto Parts location.
This store is absolutely amazing. The entire team is attentive and professional, but I especially want to recognize Ramona, the manager. She does an excellent job leading her team and ensuring that customers receive top-notch service every time they walk through the door. Her attention to detail and commitment to customer satisfaction truly stand out.
I also want to give special recognition to two employees, Victor and Danny. These young men are exceptional. They are always attentive, kind, humble, respectful, and willing to go the extra mile to help. They have consistently provided outstanding customer service, and they are the main reason I enjoy doing business with this location.
While there are other O'Reilly stores closer to me, I choose to drive to this one because of the customer service. The professionalism and positive attitude of Ramona, Victor, and Danny set this store apart from the rest.
They deserve more than five stars—I'd give them ten stars if I could. Thank you for always taking care of your customers and making every visit a great experience.
— Chad Mangrom
Owner, C&E Mobile Mechanic and Diagnostics”
“Big shoutout to Charles at O'Reilly's on Craighead St. 💯
It was almost closing time and the store was jammed, my boy in there holding it down and he STILL made sure I got what I needed to get home before closing.
Didn't treat me like just a customer, treated me like a friend. That's a real one right there. Respect.”
“Thank You Steve for helping me with my LED Headlights for my 2010 Mazda 6! I REALLY Appreciate you being a true professional and going above and beyond !!!!!!!!!!”
“Amazing customer assistance best o Riley’s or any auto mechanic parts purchase I have ever made thanks guys the manager was hands on point as the best service I could have ever acquired”
“Ricky was absolutely wonderful. He really helped me and my mother to put our battery in when hers went out and I didn't have any tools. He was very professional, but more than that he was very personable and a pleasure to meet. Thanks bud.”
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“I bought a battery for my motorcycle. So far, so good. My motorcycle has a DCT transmission which to work requires a very good battery. Good price and good service. I'll update later on in the year.”