O'Reilly Auto Parts store #4915 in Franklin, Tennessee, offers a wide range of parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also provides brake rotor and drum resurfacing and custom hydraulic hose building. Customers can take advantage of the free Loaner Tool program, which requires a refundable deposit, to get the tools needed for their projects. Staff members are attentive and willing to assist, often going above and beyond to help customers with their needs. For example, one customer praised the staff for their quick and efficient help with a battery replacement, while another highlighted the kindness and helpfulness of employees who assisted in gathering materials for a repair. The store has a convenient location, although parking can be limited at times, and wait times inside may vary depending on the time of day. Customers have shared positive experiences, including staff members providing extra support during emergencies, such as helping with a vehicle repair late at night and ensuring customers could safely continue their journeys. Overall, O'Reilly Auto Parts in Franklin is known for friendly service, knowledgeable staff, and a wide selection of automotive products and services to meet the needs of local drivers.
Hey O’Reillys Hayden was great very professional definitely a stand up employee that knows customer service!
July 2026
Had to get a new car battery for my daughter 15 minutes before the shop closed. Luke readily agreed to assist and got the job done with 5 minutes to spare. Very impressed with Luke's competence and willingness to help. Nice work!!
June 2026
Carson did such a good job helping me out with some fuse box issues with the amps that were plugged in. He helped me find the issue and narrow down what we needed to do to solve the problem.
