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“Khan was so pleasant to work with! He ordered the part for my phone and kept me updated on when I could come in to get it fixed. He took less than 20 minutes to fix my phone. So appreciate for his support and service!”
“Came in with several issues over a couple of days. Our phones were doing things we weren't used to and we needed to disconnect our internet. We spoke to Trey, and he was able to disconnect the internet, give us instructions on how to return it, and solve all our problems. He was very professional and did it all with a smile on his face. Would definitely recommend requesting him any time you visit a cellular sales location. Thank you!”
“Had my Playstation 5 and Samsung Galaxy 22 patched up here and was satisfied with everything! Communication was great and everything turned out to be functioning how it should after coming out of the store! Will come again if something ends up needing a repair!”
“Once again I had to do the dreaded stop by the phone store thing, but Oliver at the cricket store on elm hill pike and Donelson was awesome. I felt like a moron trying to get some dumb app to work and he was patient and friendly, good guy and patient, got it all going now, thank you man.”
“This store is absolutely amazing . The staff is amazing they are knowledgeable and patient. I have ten lines all activated here . I was making a payment and doing a trade in yesterday ,it reeked of alcohol from the gentle man who disrespected and used racial slurs against the gentle man helping him that did not speak Spanish . The manager Mercedes handled the situation very well as she is bilingual and she educated the customer with kindness that treating someone that way because they do not speak Spanish is unkind . She proceeded to educate him that there will be many places that do not have Spanish speaking employees and that he should not get offended or call them stupid or the N word when they use translator to try to help him . He apologized to both her and the gentle man . I’m thankful for the staff at this location . I could never do their job . They deal with a lot and must tolerate disrespect because they are on the clock . There was a white couple who laughed when the gentleman said the N word we live in a terrible world rather than give correct information so they can assist you , you laugh at racial slurs . This world is sick but a 5 stars for this store and the employees . Arin I will be back next week with my sister who will activate 4 lines . :)”
“If I could give this str 10 stars I would. Not so much the str as much as the workers. Everyone that works there is helpful. Martha helped me and let me say this nobody has ever worked so hard for me.From doing whatever she could to make sure I kept my number to also making sure I got the best deal to even running me home so I wasn't walking n cold. SHE WENT ABOVE AND BEYOND FOR ME. SHE MOST DEFINITELY NEEDS TO B RECOGNIZED FOR HER EXCELLENT CUSTOMER SERVICE. I noticed how she went hard for every customer that walked n that str while I was there.”
“Nora was extremely helpful! She went above and beyond to solve an issue I had with my phone. She is your person if you need customer service! Highly recommend using this cricket store!!!”
“I recently decided to change my phone service to lower my expenses and Cricket definitely surprised me and especially thanks to this store and its team who kindly guided me to make my best choice to start 2025. Thank you for your attention. You guys are awesome!!”
“I’ve been coming to this store for the past six months, and I just want to give major kudos to Brandon, the store manager. He’s there almost every day, all day—and even when you can tell he’s exhausted, he always shows up with a genuine smile and great customer service. That kind of consistency and care really stands out.
This is a great store, and Brandon truly holds it down for both customers and staff. If you’re looking for a job, come see Brandon—I’m confident he takes the same care in supporting his team as he does his customers. Highly recommend this location.”
“5 stars!! Jaelyn and Paige are rockstars! They are both kind, helpful and go above and beyond to identify realistic goals for my wireless and internet needs. I got a deal working with them, and now my bill is $25 less a month. Thanks, yall!”
“Stopped at the Franklin Boost Mobile Store for help with our new phones. Arianna was great, so determined to figure out the problem with our phones. She got our phones straightened out and explained how to do it, if further changes were needed. Thank you, Arianna, for your help. Also, thank you to Diego, who assisted toward the end!! We'll definitely go back to Arianna, if we need more help.”
“Karen at this store was simply amazing. She was more than eager to take care of my mobile needs and with a pleasant smile. This will be my go to cricket store from now on. Thank you Karen.”
“⭐️⭐️⭐️⭐️⭐️
Cici was amazing! She was super helpful, patient, and knowledgeable. She made the whole process quick and stress-free. One of the best customer service experiences I’ve had at an AT&T store. Thank you, Cici”
“America Pamela are not only technically experienced but are kind and EAGER to help their clients. Today, like many a time l have stopped by to request assistance. I always receive excellent support. But today it was even better. Thank you fabulous women.Jesus”
“This is the best phone repair spot in Nashville. Lee is the man and is very speedy and cost efficient with his repairs. My phone’s LED screen died and I wanted to transfer my data to a new phone. Lee was able to put a temporary screen on my old phone and was patient while I sat there and backed up my data. 10/10 would recommend to anyone having technology issues.”
“I highly recommend cricket. There lower prices and excellent service along with no hidden fees or extra fees are better than any other service I've had. Follow me for more reviews.”
“Best wireless service for the money. Your bill is always the same month in month out. Understanding and helpfull staff. Here is a hint when you go there, ask for the ACP program and see if you qualify. If you do qualify the program will pay $30 dollors off your bill but you have to ask ;)”
“Great customer service. Very friendly and welcoming repair personnel. Went to fix my iphone 12 pro max screen at the last minute close to his closing hours and it was finish in no time. No long waiting hours. Every gadget is at your fingertips as well. I would highly recommend”
“Friendly, courteous and helpful . Explained phone situation, was offered possible solutions. Only took 30 minutes to resolve charging issue.
Very satisfied ?”
“Went to the Nashville west store in Nashville, Tn. was instantly greeted by JD and immediately liked him. very personable, friendly, knowledgeable and helpful. got us our product quickly, and we were in and out in about half the time it usually takes. Jd is most certainly an asset to this or any company!!”
“My phone was too old to salvage, but the guy was really nice. Would definitely come back. He took it apart to identify the problem whereas another franchised company couldn't even bother to do that. So thanks for taking a few minutes out of your day and not even charging me. Good to see customer service is still alive somewhere!”
“Sam was so awesome. Got me into Cricket service quickly and was an absolute pleasure to deal with and talk to. A real asset to the Cricket name. Very reassuring and helped find me the plan that works for me. I love it when employees listen to their customer instead of pushing things you don’t need.”
“Yeah, I came in there hoping to get a solid deal, but with my luck these past few weeks I thought I wouldn’t. I was offered an iPhone 11 n I took it, turns out the SIM card carrier was missing n eSIM was my only option, turns out the phone didnt work in eSIM, the employee Nora, who’s was really helpful n patient with me had to stay overtime cause of me but she stay true to her word on helping me a phone out that same day, if my luck wasnt so distorted, i would’ve ask Nora out for drinks”
“Kyle is the best! I wanted to change my number and add a friend to my account and Kyle walked me thru the process with no problem. I am a long time AT&T customer and it was nice to have someone that was very knowledgeable in all the processes and I was very satisfied with his attitude and professionalism. If you have a employee of the month I nominate Kyle!”
“Very service oriented both guys. They have taken their time for explained and transferred from old phone to new S25 Ultra.
I am coming here always since this store opened.”
“I received a service from here last week and Muhammad took care of us, everything explained very well and it was very helpful, I definitely recommend it to everyone, it is really a very high level place as a service.”
“Will at Verizon was incredibly helpful! He took the time to explain everything clearly, answered all my questions, and made the whole process smooth and stress-free. You can tell he genuinely cares about helping customers and making sure they leave satisfied. I really appreciated his patience and professionalism. Highly recommend working with Will if you’re at this Verizon location!”
“The gentleman working here was very helpful. He gave me a great suggestion to help me solve the issue of having a broken phone. A solution that did not benefit him or his sales but benefitted me. I really appreciate it when people are actual humans and not just salesmen. Actions like that will keep me going to his store in the future. Thank you.”
“As i walked right in i was immediately asked if I could be helped. I did not have enough money for a brand new iPhone case but the guy was able to work with me god bless. Good business and friendly people.”
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“I went into this store to buy a new phone case. I received great help, good service, and it felt like a very welcoming store experience. Keep it up to this AT&T store, you're doing great!”