This Cricket Wireless Authorized Retailer in Franklin is noted for its great customer service. Staff are described as helpful, friendly, patient, and knowledgeable. They expertly help with transferring phone plans and numbers from other carriers, setting up phones, and downloading data from old devices. Employees are willing to go above and beyond, even multitasking with many customers and staying after hours. Customers report leaving happy, sometimes after saving money on their monthly bills. The store offers cell phone plans with unlimited talk, text, and data with no annual contract.
The store is super clean, the service is incredible and there are bilingual staff, I highly recommend them
February 2026
Nora helped me fast I was in a hurry good frendly fast service I will definitely recommend to friends and family.
November 2024
I had been with Cricket for many years and left for a couple of months to another big name company. However it was more trouble versus the savings. I am not very savvy technologically but when I come to this Cricket office, everyone is very helpful and can be counted on for support, reprogram and updates.
