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“I worked with Melissa today and she was fantastic! I have never purchased running shoes before, and she made the process comfortable and easy. I was in and out quickly, and the shoes are some of the best I have ever purchased. Thank you, Melissa!”
“I always receive superb customer service at this store. Returns and exchanges are no problem. No pushy salesmen here. Semaj is excellent to work with, what a great attitude, knowledgeable and very apparently enjoys working there and helping others. Definitely recommend this store!”
“Thank YOU, Fast Break for your outstanding service and help! Fast Break is a wonderful Place to buy all of your shoes, socks, exercise wear, etc!! They always make me feel so good with their very helpful, knowledgeable, outgoing ways. They are experts on fitting you with just the correct style and comfort! Thank you!!”
“Excellent customer service, easy to return policy, even ordered needed size from direct site for the shoe I wanted in the size I needed. Received the replacement in 3 days delivered to my home. This is my second time to use them for a tennis shoe with narrow heels but wide toes. Can’t find comfortable tennis shoes- give this place a try.”
“I had a great experience with Riley! I told her the issues I was having, and she quickly got me sized and recommended some shoes with features to help with keeping my feet in line. She gave me several options, and although they didn't have many color options, she did the best she could to accommodate. They are expanding to include Brooks as well as New Balance, and I ended up with a pair of Brooks. They were so comfortable I wore them out of the store!”
“For those of us “shoe-holics” this store is the place to go for both every day and special occasion footwear. Their accessories and clothing is also amazing.”
“We were looking for a shoe to help with my husband's fractured foot.
He found a Hoka shoe he liked.
The help was not pushy but assisted when needed.
The cashier was friendly, made mention of their points system, which saved us some money.
We will be returning soon for other shoes. I would recommend Elliots for good quality shoes.
Hokas are pricey regardless of where you purchase them.”
“Great style selection! Great customer service! Competitive prices. The only con is, I was not able to mix and match outfits; that is, if it’s sold as a pair, it has to stay a pair.”
“Did not have any thing in my size that I could afford at the time. Will look again. The young lady that helped me was very nice and helpful. I rate her help at 5 stars”
“Staff was friendly and helpful, but not pushy. Store selection was very good. Given that it was Labor Day weekend, the sales could have been a little better but otherwise an excellent experience.”
“Absolutely love this shoe store. Such a wide variety of shoes and boots. Just wish they had not closed the store in Maryville, TN. We have no real shoe store now that has shoes and accessories like this store has.”
“Jon was friendly and helped me find exactly what I needed. This is the store I've been looking for. Clothes that fit at a reasonable price! I'll definitely be back for my clothing needs”
“I came into Shoe Carnival on Gunbarrel Road worried today about my defective shoes, and Ashley was incredibly helpful. She quickly took care of everything, allowing me to replace them with new ones and also score a bunch of great deals. Ashley was so patient and kind, and she made sure I left the store feeling much better. Thank you so much for such excellent customer service!? 100/100”
“The staff here is always so helpful and nice. Rita, I believe she is the store manager, will go above and beyond to make sure you're taken care of. I love this store. I live in chickamauga and travel a little ways to get here. It is always worth the trip!”
“I was just in the store Saturday July 26th and its days later and Im still in awe over how AMAZING our sales girl was! Her name was Faith and Lord did she give us all the faith! She even got my anti jeans wearing preteen son to get and LOVE a pair of jeans! I may have spent more than I planned but it was worth it! She truly was outstanding and I hope to encounter her our next time in the store!”
“I love shopping at LOFT Chattanooga! The ladies make it a very enjoyable experience. It’s one of the few stores that I actually prefer to shop at in-store vs. online. :-)”
“I love this place. I knew when I was scouting out Chatt stores for when I visit, that this boutique would not disappoint! I was pleasantly surprised by all the lovely items they carry. Great shopping experience, from quality products/clothing to lovely staff members. ???”
“If I could give this place 10 stars I would! Words can’t explain the service I received it is among the best I’ve had in all the shoe stores I have been in. Eli and this guy named Tre or Steavy got me every shoe I needed EVEN IF I HAD TO ORDER! I was even having a bad day and complained about my tire being flat and those guys came out side and CHANGED MY TIRE! I was amazed! New shoes and fresh tire! I made it home safely with a fresh pair of Micheal Jordan Shoes!”
“Took some shoes back with no problem. Young crew but respectful and professional. I'll check it out again even though I hate going to the mall. I will go back here to get my daughter some shoes.”
“Shawn was literally perfect, I came in not really knowing what I was looking for, he helped by simply making conversation with me and finding out what I liked , 10/10 will do my in store shoe shopping here for sure”
“Loved shopping here! The only store that carries petite! Rachel and Sandra went out of their way to help style me and pick out an outfit, I went to atleast 5 stores beforehand and not one person spoke to me, they went out of their way to help me and were so sweet and kind!”
“Had the best experience. The most comfortable and elegant shoes arrived super fast and with lovely note. It is family owned business and their customer service is outstanding. They really value their customers.”
“Blake and George are always great at assisting me to find everything I’m looking for when coming in to shop! Love their attentiveness and personalities!! Great location to go!!”
“Amazing service!! I have been and continue to be a loyal costumer of this company for over 10 year. Not only do they have very stylish clothes but they truly care about their costumers' needs. Last week Brenda even called the company's main phone line to search other stores for an item I needed. She stayed on the line untill she got an answer. Trully impressive.”
“If I could give a 10 I would!!!I shopped in the boot barn at the Chattanooga location and was super excited about how helpful, professional, courteous the cashier's and the manager were while Christmas shopping for new boots for my grandchildren! I made 2 more trips back to the Chattanooga store and $1000 worth of merchandise !!! Great job guys!!!”
“Went in to find shoes for my wife for Valentine's Day was treated by a young named Andrew. He was super helpful and made sure I was happy with my purchase. Even tho the store didn't have the shoe I wanted in stock he helped me find another shoe and then ordered the shoe I was looking for. Over all great shopping experience and will be going back to shop with him again. Selection could be better but customer service was wonderful.”
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“Professional and Talented. I went through the alterations process and it was perfection through and through. I have never felt more comfortable and taken care of. My dress is perfect, it was incredibly quick and they were all so nice. I would recommend to anyone!”