Verizon provides mobile, 5G home internet, and business services. Customers can visit the store in Chattanooga or online to schedule appointments, place orders for in-store pickup, free 2-day shipping, or same-day delivery. The staff at the Gunbarrel and other locations are repeatedly described as awesome, extremely attentive, friendly, helpful, and knowledgeable. They greet customers with a smile and provide extraordinary customer service, often going above and beyond. Specific associates are highlighted as great problem solvers who work hard to resolve issues, set up plans quickly, and take time to explain details. They are noted for being very kind, patient, and making follow-up calls. This level of service leads customers to highly recommend the store and state they will return for any future needs, even driving out of their way to visit. The consistent feedback confirms a reputation for great customer service.
Geordie helped us out, and he was nothing but excellent. He was very kind, informative, and definitely went above and beyond to help us out. 10/10 service!!
June 2024
All the workers there were awesome and extremely attentive and set me up super quick despite all the barriers we ran into.. thanks to Brandon the sales associate for being a great problem solver.
April 2024
Jariel provides amazing customer service!!!! He was so very helpful and really worked hard to get our issue resolved. I am very thankful for him going above and beyond. Jariel is definitely an asset and I will come to this store for any future Verizon needs!! And Brandon was great too:)
