Metro by T-Mobile, located at 660 Providence Blvd Ste 300, offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The staff is noted for being friendly, helpful, and courteous, creating a welcoming atmosphere for customers. While some customers have expressed disappointment regarding pricing for phone upgrades and discounts not appearing as promised, others have shared positive experiences, highlighting the improvements in service quality. Many customers feel comfortable and valued, often comparing their interactions to dealing with family members. Despite some policy frustrations, the overall sentiment is that Metro by T-Mobile is a trustworthy location with good service, making it a recommended choice for prepaid phone needs. For inquiries, customers can call (931) 896-2882 or visit the store.
I came in frustrated to this location and Emily and Tony were very patient with helping me with a lot of questions as I needed help with my phone. And I really appreciated their patience, understanding, and helping me to understand a lot more about my phone. Truly grateful and thankful that this store has these two employees... read full comment
August 2025
Came in today with lots of questions and Emily answered all of them with a smile on her face! Would definitely coming here for the best customer service!! 😄
August 2025
Emily at this store hands down best customer service I’ve experienced
