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“I had to go there because the customer service line was extremely unhelpful which resulted in me going down to the store. We were helped by Carlos, who was the most helpful person and went above and beyond what he should have been doing. I have been a Verizon customer for 16 years. I have never received such outstanding service than I did with Carlos. Anytime I have ever called into customer support it has always been a hassle and not helpful at all. Because of customer supports screw up again, I got tired of dealing with it and went into the store. What should have been a simple thing, ended up being close to 3 hours.
Carlos stayed with us the whole time going the extra mile to get the problem fixed. That man deserves a raise. I was more pleased with the help we received in store than dealing with the people on the phone. Way to go Verizon Madison store you have an A++++ employee. Thank you again Carlos, when we upgrade our phones we are going to see you.”
“Glad to become a new customer. From the moment we walked in was greeted with a welcome and smile by Anthony, Kennie and Jay. Anthony made the process smooth and easy. We are satisfied with our new service. Would recommend to anyone.”
“Carlos was an awesome person he took his time and helped us out an got me an my husband service switched from t mobile. He was very patient and we would recommend him customers to visit his store on fort Campbell. He really helped the Carter's out🙏🏾 We thank him for taking the time to explain”
“Great great work always professional straight forward recommend to anyone who needs it and Walmart on fortcampbell messed my phone up had it in a loop and is fixed now”
“I want to give a huge shoutout to Nicole for her outstanding service! She was incredibly helpful, patient, and knowledgeable while assisting me with setting up three new lines and fiber optic internet for my family after our recent PCS move.
Nicole went above and beyond to make the process smooth and stress-free. Her positive attitude and attention to detail made a big difference. I highly recommend her to anyone needing reliable support.
Thank you, Nicole — you’re a star! ⭐”
“Thank you Verizon for helping me get this Mobile Hotspot into High Gear.
I appreciate the expedited service, I’m lucky to boy being a Wednesday during rush hour
If you come in after work hours this place is packed like a can of sardines.
Service done right the first time!”
“Upgraded to the new Apple iPhone 14 ProMax with Keegan recently. He walked me through everything, was thorough, kind, knowledgeable, and awesome! Thanks for making a long experience great! Highly recommend and I love love love my new phone!”
“First and foremost, a huge shot out to Mrs. Kim!!! When I tell you she went above and beyond!!
I came into the store because after several years with the same phone model, it was definitely time for an upgrade. I told her about the issue and what was happening with losing mobile data service, regardless of being up to date on payment, and, I gave her my budget and she immediately had three options in her hands for me to explore.
She is patient and kind and super knowledgeable about the best rates.
I, personally, decided to stay with Metro PCS because of its consistency and the ability to have all of the amenities and features without a contract.
Mrs. Kim, you're the best girl and I'm so grateful we met!
Very Respectfully,
A Loyal and Thankful Customer
P.S. Thank you for the loyalty goodies as well!!!!”
“Justin was absolutely, “ABOVE AND BEYOND” if anything. I’ll stick with T-Mobile. The corporate that required more than demand forget that. This man was Perfect!”
“Best experience I had at a Tmobile location. The manager Andrew was patient, knowledgeable and efficient with handling my situation with my account. He went above and beyond with finding solutions and explaining everything step by step. Making awesome recommendations that was suitable for my family. 10 out of 10 experience. **What took 3days and hours with online rep that wasn't successful with completing what was supposed to be done with my account.** Andrew did it under an hour. Thank you for such great customer service. I've been with Tmobile since I was a teen I'm now in my 40s and was very close to closing all my lines. Andrew you are great at what you do.”
“Went in to get free item as well as ask about foldable phones and the guy in there was super friendly. Store was clean. He had me in and out with a satisfactory answer. I will be back to this location for sure.”
“Fantastic customer service here this evening. The kind gentleman working this evening, Shawn I think, I'm terrible with names, went above and beyond finding the right size screen protector for my older model phone. I had a bad experience at a different store earlier and he just made my night by being kind and helpful. ?”
“Had a great time and service in the store with Ayman and Johana. Great customer service and very knowledgeable. I bought the new home internet from Cricket and it works wonders. I was able to connect all my stuff to it with no issue to include my out door cameras. Thanks again.”
“Thanks Liz for making my switch to boost mobile as painless as possible, very knowledgeable about Apple products and friendly. Would recommend to all my family and friends.”
“Rhonda and Cierra (not sure of spelling, sorry) were the most helpful and friendly employees I’ve encountered while shopping this holiday season. I purchased a kids watch and a few small items and they helped me set everything up and spent time with me to make sure everything was right and I knew what I was doing before I left. There was no wait in the store and I definitely will be returning!”
“Maxwell is hands down the best At&T rep I’ve ever encountered. I came in in shambles someone playing on my phone, a stalker really . Maxwell was quick on his feet, he smiled, he calmed my nerves , he updated my insurance stuff, & before I knew it I had my 17 pro in my hand, I was able to keep my old number to transfer everything ! Maxwell absolutely needs more money on his check !”
“I had a very frustrating visit at the Murray KY Store. Your Rep Kevin was able to answer all my questions. He has great customer skills. Very patient and understanding. Very Knowledgeable!! Will always come back to this store.”
“Hey everyone, yesterday was a very long day. And I needed a new phone and service so that I could continue work. I walked in the booth store on Riverside and the lady that was there New Year’s Eve working help me with no problem. She was kind and she knew exactly what she was doing I thank you so much.”
“I had a great experience with David at Cricket Wireless. He was extremely helpful, patient, and knowledgeable taking the time to answer all my questions and make sure I understood my options. His positive attitude and professionalism made the whole process easy and enjoyable. David went above and beyond to ensure I got the best service and solutions for my needs. I highly recommend asking for David if you visit Cricket Wireless he truly made my experience exceptional!”
“I've been with Cricket Wireless for over 3 years and I've been having great service. Great customer support. Great selection of phones and I love my new phone”
“Roger Huntley provides excellent customer service at the T-Mobile store on Wilma Rudolph Blvd in Clarksville. He explained Protection 360 when I did not fully understand it. I wasn’t sure at first, but he encouraged me without pressure and let me think it over. Due to a complicated situation, I could not get back to the store for him to finish the sale in person, but he still deserves the credit. He was patient, respectful, and easy to work with. Ask for Roger.”
“We worked with Logan on a much needed update for our phones. Logan spent a lot of time checking information and comparing plans to find what worked best for our needs. He was courteous, knowledgeable, and professional throughout our appointment. We left with an updated plan that actually saved us some money. Thank you again Logan!”
“I came in frustrated to this location and Emily and Tony were very patient with helping me with a lot of questions as I needed help with my phone. And I really appreciated their patience, understanding, and helping me to understand a lot more about my phone. Truly grateful and thankful that this store has these two employees here.”
“Michael the store manager was fantastic. He got my husband and I a great deal. Andre helped me get my mobile phone service free for a year. He was so patient. We had a Wonderful experience with them!”
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“I can’t express how grateful I am for Delton at Cell Phone Repairs! I came in desperate after visiting three other places that couldn’t fix my iPhone 11 Pro Max battery issue. I rely heavily on my phone for everything, and Delton truly was a lifesaver. In less than 45 minutes, he had my phone working like new! His speed, professionalism, and expertise are unmatched, and he turned a stressful situation into an easy and quick fix. Thank you, Delton, for saving the day!”