Metro by T-Mobile is highly praised for its friendly and caring staff. Customers frequently mention staff members like Kim, Lizzie, and Michael, who provide excellent customer service. Kim is described as kind, beautiful, and caring, with one customer giving her 10 stars for her helpfulness. Lizzie is recognized for being polite and offering amazing customer service, making visitors feel appreciated. Michael stands out as a dedicated employee who consistently helps with phone purchases, repairs, and information transfers. Customers appreciate his patience, knowledge, and ability to handle multiple customers at once, often describing him as a pleasure to work with. Overall, the store offers a positive experience, thanks to staff members who go above and beyond to assist customers with their phone needs. Many reviewers express their satisfaction and plan to return, highlighting the store’s welcoming atmosphere and excellent service.
Went in to switch phones , took less than 10 minutes for the whole transaction ! Thanks so much Sahil
October 2025
Best customer experience I ever received today and two months ago Ana Cruz is the best in doing her job polite, knowledgeable. I think the manager should give her a promotion or some kind of incentive. You don't find to many people like her . Thank you Ana .
April 2025
Y’all come on in here and see Kim. She is absolutely fabulous. I was buying a phone for my father and she hooked me up with a reasonable price and brand new service. Fast and easy.
