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“I’ve had problems with my feet my entire life. They asked good questions.Just knowing what to ask is big, but then they took the time, however much time was needed. They had some star of the art tech too. As a business owner, I loved that their concern was ME, not whether the amount of time they were spending was unprofitable (as long as it took it probably wasn’t), They wanted it to be right. I will never buy another pair of shoes anywhere else.They are the best! Asking good questions+having good intentions=a very satisfied and long term customer!”
“I absolutely love this place always a good place to buy outdoor gear and clothes and just look around most of them I've been in have had outstanding customer service as well”
“Dropped by here on the final stop of my tour of Tennessee for a little browse and what a store this is! Everyone I spoke to was very friendly and helpful. In particular I spoke with a gentleman who gave me some interesting history about the store and also ended up talking a bit of premier league football/soccer with me which was a wonderful surprise.
On the way out the store I asked about feathers for the hat I was wearing and was presented with a lovely turkey feather. What a memory this is and I will absolutely be returning at some point before Christmas.”
“I have never had a bad experience here! Lovely ladies they're so helpful i always have fun coming into shop. They are so fun to talk to and I feel comfortable!”
“This might be the largest Rack Room I've ever seen. The men's shoe area has lots of choices from a wide variety of companies. As always there were great values being offered.”
“Today's Valentine's Day and when I say we felt the love walking into this store. We were greeted by Latonya Moore and Des Woods, they were both very professional, funny, nice, engaging with us, asking all the questions like we were family. My son won the raffle for the Jordan 6s (so Happy Vday from me to him) and this is actually my 2nd time coming into this store but these two ladies working I know Ill be shopping more from this location. Wasn't busy at all, we were in and out! They made sure to let me know not to keep the survey on the kiosk and how important it is for each customer to participate. I always skip them but today I wanted to go the Extra Mile and make sure we shouted them out, thank you both again Des and Latonya!!”
“I stumbled upon this city gear and didn’t know it existed. It’s a gem to me they always have the shoe that I need and the manger always greets me and make sure I’m okay with my shopping experience.”
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“I had such an immaculate experience in this boutique. The customer service was amazing. Tamara, the owner, was very patient with my indecisiveness and made wonderful clothing suggestions. Highly recommend!!”