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“The only place in Chattanooga I trust my phone repairs to. Very friendly and prompt service here, they explain to you clearly what is needed and give you sensible pricing up front before starting a repair. They have the parts for the major phones in stock and complete the work just when they say they will, usually in about an hour. If you have a phone beyond economical repair they will be up front about it, and not try to upsell you things you don't need. There's a reason they have been in business so long - great customer service ! 10/10”
“Friendly, kind, and experienced. They helped fix my issue for an extremely reasonable price. Will definitely be coming back if I need more help with a device repair.”
“I was concerned when I learned that cellular services now manages some Verizon stores. I didn't need to be as Luke provided outstanding service. (Far better than I was receiving.) He is not only extremely knowledgeable and professional but also very patient as I upgraded my phone. Would give him more than 5 stars!”
“I was driving to Verizon to buy a new phone when this one stopped working. I saw the shop on the way and I figured why not give it a shot. I knew what was wrong with it and had stopped at a similar store once to have it fixed and was quoted $400 to repair it. 2 minutes and $20 later my phone was fixed. Incredible service I could not recommend a place more!”
“I had excellent service and support, upgrading my iPhone 15 that started misbehaving. Micah was thoughtful with his comments, recommendations and tips to help me get the best performance out of my new phone.”
“I went to Boost Mobile on Main Street Miss Christy that was the best help I ever had since I've been in this no been having service with Boost Mobile she was great she was on time she got me what I needed and I can't say no more”
“I had the pleasure of working with James today and this was the most amazing experience I have ever had getting a new phone he went above and beyond and I’m completely happy with my phone and service thanks again James”
“I had a damaged s23u screen and was able to get a service call to the house quickly. The screen he put in that was immediately available was defective but operational with the S pin. He let me keep the screen while they expedite ordered another screen overnight to the repair shop. Received the second screen next day and two months later no issues with quality or installation.
No additional fee for the second visit and was a good price and time efficient. Thank you for your service.”
“I needed to ship some documents to Argentina in a timely manner and everyone in the shop was super nice and got me taken care of. I never got his name but the man that works the DHL office inside was very professional and thorough with arranging the shipment. They have a large variety of latin foods and merchandise inside as well. Wonderful people to do business with!”
“So happy with Tracy and her boss David. Dashia helped too! It’s been a long time since I’ve walked into a business and see all the employees work together. It makes you want to come back. I’m definitely letting my friends know! Thank you!!I’m so great full for the service we got! Thank you!!”
“I’m sharing my experience at this particular location because of the great customer service displayed on 2 different occasions! I Have an 80 year old friend with an android phone and I use an IPhone so I’m not familiar with his phone but he needed help and we went and a sales associate named Noah was able to address his problem immediately. That was several weeks ago, well today my friend called and needed to email a photo to one of his friends and of course not being familiar or technological savvy enough to do it with his phone we went to Cricket on Battlefield Pkwy. again and Noah wasn’t there but young man named David was and he went above and beyond what I would’ve expected from a sales associate/support guy. I know for a fact that when I need a new iPhone I will certainly get a price quote from Cricket on Battlefield Pkwy. Both Noah and David were very knowledgeable and above all HELPFUL! Way to go guys, that’s a great way to expand Cricket’s customer base ‼️??”
“My daughter and I were at the store a week ago and received the best customer service from Beth and Mia! They answered all our phone related questions and advised us of benefits we would not have known without their help. Many Thanks!”
“This location had a very good cellphone case, after Walmart, Boost, and Verizon did not carry one for my model. The price was also surprising low. It made my day! Glad to find one locally, instead of buying online.”
“I just wanted to say Jeff is an amazing salesman/employee! He helped me save money on my internet bill by switching to the AT&T Wi-Fi and I’m very happy with it! I never would have known that service was offered if not for Jeff. I’m very appreciative of his help!”
“Quesha is so amazing! She makes what used to be a chore fun. She always gives grade A+ service. She’s so patient and understanding, and I am horrible with electronics and she’s so supportive and informative. I will never go anywhere else this is my home store! I love her! And Cee Cee is a sweetie pie!”
“I love this AT&T location. I've visited many times and I am always helped immediately upon entering, my problem is always resolved before leaving, and employees are always knowledgeable and helpful. One of the best consistent customer service experiences I've had with any business.”
“Miguel was absolutely amazing!! Such a polite, kind, & put together young man. Great at sales & great customer service! He helped me immediately, explained various options, suggested the best option, and explained why, and communicated thoroughly, the actions I would need to take the following month. Another customer walked in, about half way through our process, Miguel greeted him & asked him for time to complete our transaction. He showed me the screen protector I asked for and put it on the phone for me. He offered to set the iCloud up with me, but since my son already had an iCloud, I decided to wait. I asked if he could assist me with parental controls, & was willing to help me do that. I asked how long would it take, he told me 15 mins, and I told him “no since you have someone else waiting…” Miguel said, “ma’am I don’t mind at all, you are the customer, so I’ll do whatever I need to assist you until we’re done.” He was a complete delight! Cricket should definitely keep him around, and watch him grow within the company!! Thank you Miguel!! (Chattanooga - Lee Hwy Store)”
“I just wanted to say that Cameron did a phenomenal job helping my wife and I in our recent visit. He was extremely professional and helpful in all areas of our visit. My wife and I wanted to thank him for his professionalism, sincerely.”
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“Troy was very very very patient, professional, knowledge, and diligent in getting my services transferred to Cricket. My other carrier gave a slight delay on things but Troy saw the process through. I'm grateful. I highly recommend this East Ridge location for your phone service needs!!! Superior customer service!!!”