Ascend Federal Credit Union offers excellent customer service and a friendly atmosphere. Customers frequently praise the knowledgeable staff, such as loan officer Sara Aldana, who works hard to assist with approvals and account openings. The team is dedicated to helping clients navigate their banking needs, including providing useful information on credit scores. Many reviews highlight the quick and efficient service, especially at the drive-thru video ATM, where staff members are polite and helpful. Overall, Ascend FCU is recommended for anyone seeking reliable and attentive banking services.
This is a quiet local branch, very friendly. I still don’t love walking past 3 employees to talk to someone on video, seems odd. Always handle my needs swiftly.
March 2026
Ascend is terrific in all aspects. I am a member there and so is my mother. They consistently deserve excellent, friendly service. I especially want to recognize Mia Gailey who has helped us with issues on multiple occasions and has the patience of Job! Thank you Mia!
February 2026
Mr. Roberts took great care us! Thank you very much
