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10AM - 7PM
420 Cool Springs Blvd #130, Franklin
Shoe Stores
“I walked in and was immediately met by Jose and he helped me find and even gave suggestions on what would be more preferable to me. Hrs a great associate and y'all are glad to have him”
“Evan was great. He helped me out with a problem. I’m having with my feet by suggesting different types of shoes and found one that worked well with Me he was awesome.”
“Great selection of clothing from relatively well known labels like John Varvatos and Billy Reid but also some superior selections from some labels that are not so well known (Grayers, Wood Wood, NN07, Long Wharf). This is one of the best men's clothing stores I've been to and while price point is higher, quality is superior. They do have a annual sale that is a must see.”
“Ian was awesome at checkout helping with finding conditioner and we had John help us and he new so much about boots, his patience and knowledge took me from making a rash decision to really looking into the product line, ending up with a pair that were so beautiful I will pass them on to my family. Without his help and taste I'd have regretted not taking a good look and getting this beautiful pair I've dreamed of. Thanks for your help John and will be back”
“I had been eyeing some items online. I was in the area and realized there was a local store so decided to stop by to see if the items I had in my cart online were available in store and it was!!! Staff were very friendly and helpful.”
“the greatest shoe store I've ever been too, the man there was so extremely helpful and knowledgeable and helped me find the perfect shoe for me. the shoe was a bit pricey but it was worth the experience I had while there. they also have two really sweet dogs who just sit there and let you pet them”
“Very nice staff & willing to do out of their way in helping me. However, not a really a huge stock of men's shoes. I must say some of the shoes are deeply discounted so one could really wind up with a well made pair of shoes at a nice price both women & men.”
“Amazing selection and friendly staff.
Some of the shoes are a bit beat up, but the prices are mostly very fair.
RETURN POLICY WARNING -
The only really downside is that the return policy is super aggressive. If you don't live close by, it's not easy to bring home a great find and try on with a 'fit bc you only have 7 days to get a refund. I travel to the area where the closest location is to me about every 2-3 weeks, so 30 or even 14 days would be reasonable, but 7 is just not worth the extra trip if they don't work out, so I often leave a great find on the shelf if I'm not 110% certain they will work for me.
For the return policy risk, the same pricing for quality footwear with similar selection can be found at Nordstrom Rack with a much better return window. Though I'm giving extra points for M&L bc I love supporting a local, small, friendly, Christian business.
Selection - 4/5
Staff - 5/5
Value/Price - 4.5/5
Return Policy - 1.5/5”
“I had an incredible experience at the Johnston & Murphy store in Franklin, TN thanks to Richard. I came in looking for a replacement pair of gum-soled McGuffey shoes that I had recently damaged, only to find out they had been discontinued and were out of stock online.
Richard didn’t stop there—he went above and beyond. Not only was he friendly, knowledgeable, and helpful in-store, but a couple of hours after I left, he personally called me to let me know he had tracked down a pair in Arizona. I was blown away.
This kind of service is rare these days. Richard is the reason I’ll continue shopping at Johnston & Murphy. Give that man a raise!”
10AM - 8PM
1800 Galleria Blvd #1538, Franklin
Shoe Stores
“I wish I had remembered to write a review just after my experience at this Galleria Mall location so that I could thank the employee who helped me. I know nothing about fashion and had to find clothes for a black tie wedding. She was so quick to offer advice, scouring the store for dress that would work. And this was my experience a few years ago when I again needed help with wedding attire. This is kind of customer service is what so many stores are missing!”
“JJ Threlaetr was great!!!! He introduced himself and treated us like we were part of the DXL family! He took my husbands measurements, and was very knowledgeable about the brands and sizing. I could not have asked for better experience.”
“Thank you to all the guys especially Cobb who took the time to help me track my phone down after it fell out of pocket in the store. He called it repeatedly till I was able to locate it by hearing the ring. I appreciate the kindness so much!”
“Maria, the owner, is the shoe whisperer. The shoes are magnificent and the store has something for everyone. The majority of her customers are repeat customers. If you want a pair of the best shoes you have ever owned, go to Boutique MMM on the Franklin square.”
“I have bought 2 pair of dance boots and 2 pair of dance shoes from them while attending dance events. Extremely pleased. John and Patsy are awesome people! Have 2 friends now who want boots. My friends just need to be someplace John and Patsy are without having to drive 200 miles to Franklin to try them on.”
“It was a fun & comfortable shopping experience as the owner and other employees were very personable & answered any questions I had! Many boutiques that I have been in Franklin, have had snobby owners who don’t greet when entering store. This place was a breath of fresh air and a big bonus- super cute clothes! Will be back.”
“Had an awesome experience today. Went in looking for some Hokas on sale (I’m dumb and didn’t realize they only sell them online) and told the two ladies that were helping me that I needed something to help with back support because I walk all day for work. They suggested the Asics puregels and boy did they not disappoint. I walked probably 6 miles today and I can’t even tell. Thanks again!”
“I have had very positive experiences at this store - both in terms of finding clothes that look great and are on sale, as well as the excellent customer service. On my most recent visit, Lori H. was so helpful; I felt like I had my own personal shopping assistant. Lori helped me find what I needed and helped me put outfits together for an upcoming event I have to attend. Thanks for all your help, Lori!”
“Brendan was excellent! The man knows how to conduct business with the best of us, and was both professional and sincere, an uncommon combo. This man has a bright future!”
“best place for shoe deals, went to numerous stores to find some simple Men's adidas slides and only found them here and even got to get another pair of shoes at 50% off thanks to their bogo sale!”
10AM - 9PM
1800 Galleria Blvd #5020, Franklin
Shoe Stores
“Great staff and service! Although I did notice I was charged more than the amount on the price tag for my last purchase, so I have to return to the store for an adjustment. Something to watch for.
GREAT end-of-season clearance sales.”
“Comfortable environment when I do my shopping, they are always at the forefront with fashionable colors and the quality of the clothing is unmatched, I have had dresses, pants and sweaters for years and they are still as good as new. I love Ann Taylor.,”
“We weren't even looking for shoes, but my daughter wanted to stop in because it "looked cool"
The store had all the shoes a young girl dreams of.
Both young ladies working were very friendly and offered help right away.
My daughter is in between sizes and very picky.
Natalie went above and beyond in helping my daughter find the perfect shoes and even found her some matching Pokémon socks! She was so patient and helpful.
My daughter loves her new shoes and socks!
It was nice to see these young ladies be so knowledgeable and enthusiastic about their jobs!!”
10AM - 8PM
2000 Mallory Ln Suite 260, Franklin
Shoe Stores
“This was my first visit to this store in Cool Springs — actually drove my senior mom here to shop — decided to walk inside & shop myself. I was pretty impressed with the wide variety of major brands that I have worn or thought about adding to my collection. Looking through the lens as a grandfather — I paid close attention to the selection of styles & brands for active toddlers & school-age kids. I snapped a few photos to send to my daughter that lives in Middle Tennessee to show her the breadth of choices for her two kids. The store was clean and fairly clutter free. It’s obviously designed as a large wide open space with long aisles divided into style and gender. It’s purposely long on self-serve shelving with top shelf displays for the shoes — and short on big visual merchandising displays with realistic mannequins. Guess that’s where the warehouse in the name comes in. There is a relatively small checkout area with 3-4 registers near the front door. Plenty of parking in the large shopping center off Mallory Lane near exit to I-65 in Franklin.”
“It's a decent score, the prices were good (I was hunting for a suit). Not a lot of staff walking around which is a good and a neutral thing. Little work to find someone when I needed them, but I prefer to peruse alone so that's mostly a positive thing. Clean as you would expect.”
“Ciara helped me out while in town they didn't have the shoes I wanted but she was able to place an order at another location for when I returned home!! Came right on time as she stated!! Thank you so much!!!”
“Loft is a wonderful clothing store. It offers beautiful casual dresses, skirts, tops and pants. Especially perfect for teachers. I have shopped at Loft for years. Teachers get a discount.”
“I had a great experience working with Sasha while picking out a suit for an upcoming wedding. She was incredibly knowledgeable, friendly, and helpful throughout the entire process. Sasha made what could have been a stressful task feel easy and enjoyable. Her attention to detail and customer-focused approach really stood out. Because of the excellent service she provided, I’ll definitely be returning to Jos. A. Bank for all my future needs. Thanks again, Sasha — you were awesome!”
“I should like to offer a most favorable account of Mr. Fletcher Jochim, a gentleman employed at the local shoe establishment. Rarely have I encountered a clerk of such commendable character and industrious spirit.
Mr. Jochim attends to his duties with remarkable diligence and decorum. His knowledge of footwear is extensive, and he possesses an uncommon talent for matching patrons with the proper shoe for their station and purpose. Whether assisting a laborer in need of sturdy boots or a fine gentleman seeking elegant attire for his feet, he conducts himself with equal courtesy and respect.
Furthermore, his disposition is cheerful and agreeable, rendering every visit to the shop a pleasant affair. He greets customers with sincerity, exhibits patience in all transactions, and demonstrates a work ethic worthy of the highest praise.
In an age where good service is not always guaranteed, Mr. Fletcher Jochim stands as a shining example of professionalism and honor. Any proprietor would count himself fortunate to employ such a capable and trustworthy fellow.”
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“I honestly don't know where to start. my daughter and i came in on a Friday night an hr before they close. we were looking for pageant dress last min. (her pageant was the next day) the person that asst us she was EXTREMLY!!!! helpful. she was the sweetest person towards my daughter and made her feel important that's a plus. she immediately was looking for dresses for my daughter. unfortunately, nothing seems to work for my daughter. I was to the point where I almost had a nervous breakdown, and my daughter was about to quite because we didn't have a dress. I talk to my daughter motivated her on NOT! to quite that I was going to figure it out and she was doing her pageant! while all this is happening the person that was helping us, she continued to look for dresses. I ask her if they had any silhouettes slips available? she said off course. (mommy had an idea) at this point their lights were turning off and we were the only ones there. I ended up purchasing the slip (on top of all that she gave a small discount). I was going to say her name but if she reads this, she knows exactly who she is. I just have to say you're an ANGEL send by God! your such an amazing person! I will never forget how amazing you were and how patient, loving you were with us. my daughter loves you! please continue to be that amazing! I pray for you and all your family!
my daughter ended up attending her pageant and place best make up :) IM FOREVER GRATEFULL!!!! THANK YOU!”