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“My wife and I went to make some transactions at the teller window. Taylor waited on us and was able to take care of everything we needed to take care of to make this visit very pleasant.”
“I see some negative reviews here and I just don't understand... Are they real reviews? Is it someone who is mad because they were denied a loan? I have used Pinnacle Bank for several years and the service they provide is the best I've seen.”
“So Saturday December 20th some angry old man started yelling at the tellers and when Miss jasmine (im assuming the manager) came and tried to calm him down and help him he got even more irate. To the point where I almost stepped in but Miss jasmine as well as her tellers handled the situation as professional as possible. I couldn’t have stayed that calm. He wanted a very large amount of cash and even I know you have to call them in advance and let them know. This isn’t the movies where the bank has a vault with millions of dollars and gold bars. Anyway seeing jasmine handling this old fart so professionally has got me coming to her branch in Madison to open up a bank account with regions. Complete professionalism at its finest and she didn’t let this man ruin her day. Nothing but respect for her and the rest of the employees. That’s how you run a business and handle irate customers!!!! Nicely done jasmine
Merry Christmas - Mike”
“By far the best bank I’ve ever had my entire life for the account types I use. I have a checking and money market account here. What makes The Farmers Bank so great for me is the personal and individualized Customer Experience I receive each and every time i visit. Whether I walk in or use the drove through they always recognize and acknowledge me personally. That’s truly a personal touch. The staff has been consistent over the years I’ve been banking with them and that too says something about the family-like feeling of this bank. Highly recommended.”
“Romy is the BEST. THE ENTIRE STAFF, off the charts excellent. I really don't think Ive ever had a more complete experience over 15 years of banking. Do you want to feel appreciated as a customer, open an account.”
“I had a great experience at Volunteer Bank. I opened a business bank account and the entire process was smooth, fast, and very professional.
The branch manager, Angel White, was absolutely excellent. She was extremely helpful, knowledgeable, and made sure everything was explained clearly. She took the time to answer all my questions and made the whole experience easy and comfortable.
It’s rare to find this level of customer service today. I truly appreciate the professionalism and kindness from the team. I highly recommend this branch to anyone looking for personal or business banking.”
“One of the most convenient places in greater Nashville to access BOA ATMs. It’s easy on and off the main highway. They have two drive thru machines and one walk up. The machines are installed at a sensible height for smaller cars and higher vehicles. Machines are newer generations with big, bright screens. Feels safe and well-lit.”
“I like going here because the hours are extended until 7pm weekdays and 10am- 4pm on Saturdays. I have always received helpful, polite service at this branch. There isn't usually a long line. There's a chair to sit in which helps me as a disabled person. I prefer this branch for convenience and great service!❤️”
“I've been to a few other locations and this by far is my favorite. I love the bankers here, they're so nice and professional. Never once seen any disrespect. They go out of their way to make sure you're taken care of. Thee only bank I enjoy banking with and thee only location I choose. Mandi is awesome she fixed my problem other locations refused to help me with in less than 24hrs. The negative reviews are most likely the same entitled people who do not know how to act in public bc they go above and beyond.”
“Absolutely love this bank. Been a member for over 13 years out of Collierville, Tn. So glad they have grown & are in other areas & states. I travel & have family in Nashville, too. On my way to Nashville believe I lost my debit card. Called while driving ( hands free) & was immediately connected to a live person in the USA. Called my banker in Collierville & she canceled card & said I could go to a branch in Nashville to get a replacement quicker than waiting the 7 days. Showed up the next day in Goodletsville & the teller was so exceptionally nice( had granddaughter asleep in car). They made my card & brought it out to me you dont get that service from the "bigger banks" ever.”
“I have always had great service with this bank. Friendly tellers and office personnel. They have handled all my banking needs with ease even when ordering foreign currency. I love my bank and its staff.”
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“Ms. Donna was super helpful and extremely thorough when it came to breaking things down and explaining step by step. She brought up additional information that helped us that we hadn’t even thought about!”