Cricket Wireless Authorized Retailer is known for its friendly and helpful staff who prioritize customer needs. Customers appreciate employees like Thomas, who are patient, knowledgeable, and willing to go the extra mile, even solving issues unrelated to phones. The staff, including James, Derek, Reggie, Jasmine, Tommy, and Derik, are eager to assist, making customers feel valued and cared for. Many reviews highlight excellent customer service, with staff working hard to resolve problems such as phone repairs and number transfers. The store is highly recommended as the best Cricket location in Johnson City, offering a positive experience for those looking to upgrade phones or switch carriers.
Best customer service ever!!! Very helpful and I highly recommend them.
February 2026
Cynthia and David were so helpful in getting a broken phone replaced. David did everything he could to help me find the best setup for my budget, and Cynthia even helped entertain my toddler during the process!
This is why cricket is the best: they keep it easy, stress-free, and low cost ❤️
August 2025
The workers at this store take time to answer your questions. They make sure before you leave you are happy with the service and plan you choose. David is very knowledgeable and is easy to talk to he takes time to understand any concerns you have.
