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“Charlee gave us the absolute BEST customer service we've ever had! My husband and I seeded new phones and it was a big job for one person to handle. Charlee handled it all beautifully. She had to handle other customers who came in for small things as well. Charlee deserves a raise, she's a total professional. I highly recommend this store and Charlee!”
“Briana could have not have been more helpful She was very understanding and helpful I upgraded from a flip phone She was very patient to show me what I.needed to know to get started THANKS”
“Cynthia and David were so helpful in getting a broken phone replaced. David did everything he could to help me find the best setup for my budget, and Cynthia even helped entertain my toddler during the process!
This is why cricket is the best: they keep it easy, stress-free, and low cost ❤️”
“Had a great experience with Jacob Lynch on 2/21/26. He helped me with getting our old landline stitched to a cell phone. He also helped upgrade my mom's old cell phone. He took the time to work with customer service and me to solve everything. Thank you Jacob.”
“Walked in to upgrade my phone. Gavin immediately assisted me, answered my questions and helped transfer my data from my old phone to the new. One of my best visits with AT&T in Johnson City.”
“I just upgraded my phone at the West Market Street location (#467). Chris W. was absolutely amazing. He went above and beyond to help me choose and set up my new Moto g stylus 5g! Customer service is simply non- existant in most businesses these days, Chris however, was kind, knowledgeable and really awesome! Cricket wireless is lucky to have him as an employee and should take care of him! I will seek him out in the future when I need help with my phone! Thank you Chris!!!!”
“Excellent customer service from richh and makyla really fast I'm and out the door help with all question and got me a new phone and service and right out the door fast”
“Though I'm from NY, I tend to frequently visit the east Tennessee region. I would like to express my appreciation and thanks to Hailey P. (Manager - Boostmobile) regarding my recent experience of purchasing of a new smartphone at a Boostmobile Store in east Tennessee. Hailey was very professional, courteous, knowledgeable, friendly and has a wonderful sense of humor too! (a personality trait we New Yorkers always appreciate). She answered all of my customer-related questions accordingly. Additionally, I would like to further thank Chris (Boostmobile - Elizabethton, TN) and Christian (Boostmobile - Johnson City, TN) of whom were also very professional and helpful with Boostmobile-related questions and products. Thank you all! Signed, 'New York'”
“I called ahead to check if they had the umbrellas they were giving away and they were very helpful and kind. When I got to the store I was unable to pull up my code because my internet service hasn't been working well and I need to replace my phone so he still allowed me to take one. I really appreciated that as we do not have a store in our location anymore and I just happen to be up there for a doctor's appointment.”
“Ever had are have a person at store tell u hold on am with a customer and the customer did know what he are her want in a a portable speaker so I ask if I can pay my bill why they made up there mind ... I was told to hold on just a minute done been there for 15 mins waiting patiently I have my wife and kids in the van waiting on me time is not a thing you hold on to when you are kind of in the mood to get things done you get them done so I left going out the door I said I'll hold on to a minute you can have all afternoon to help them I went to the other store in Johnson City was. Done better there was in and out there under 5 minutes. ?????”
“We have been T Mobile users for over 16 years. Thier customer service has always been great. Today though, one of the team members went above and beyond in my opion. Daniel, whom turns out is the store manager, was amazing today in so many way. First he understood what we needed in replacement of my son's phone, he was cognizant of the budget and price point I needed stay when we relaized our trade in wasnt going to do what we wanted, he suggested another option that not only did what we needed it to without being way more than necessary but also was in the budget I could afford. He didnt try to push for more expensive or upsale and am very appreciative of that. But the thing that really stood out, was how he interacted with my son. My son is Autistic and has speech issues and has very unique hyperfixations. He was so polite and engaging with my son and asking questions and never once came across as irritated or annoyed (which we get often with people dealing with my son foe the first time). He answered his questions and calmed his worry about what would transfer from his old phone to his new and then spoke and listened as my son talked about his fairly obscure and unique hyperfixaction hobby and music he liked. This was everything for me as a parent of an autistic child esp one that is older teen. A great phone company, fair pricing, and incomparable customer care.”
“I have recently moved away so I needed to turn in my set-up kit. I walked in and I watched how John handled himself in a tough customer service interaction with grace and patience and then he turned around immediately and helped me with billing, turning in, etc with a good attitude like nothing had happened!! This guy deserves a raise or something, I was very impressed with how gracious and how helpful he was, that’s customer service!! Nice work, John. :)”
“My wife had to change her phone due to incompatibility with an app she needed and William was extremely helpful. He got her phone swapped and transferred all her apps. Great customer service!”
“My 84 year old mother needed a cell phone so we went to Verizon to make the purchase. We were blessed with awesome service by Verizon specialists Kent. He was very knowledgeable and kind. He took the time to transfer her information from her old phone as he set up her new phone. He went above and beyond in giving exceptional service. Thank you Kent! You represented Verizon well!”
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“Awesome friendly staff! They will always do what they can to save you and your family money!! Ray got us taken care of!!
Unfortunately for me I once again needed their services, Sutton was able to advise me of my phone companies warranty coverage and even processed a claim for me while I waited. He worked to take a +$350 screen replacement down to $0 dollars and got me out the door with a new screen for free in less than 2 hours!”