Cricket Wireless Authorized Retailer is known for its friendly and helpful staff who prioritize customer needs. Customers appreciate employees like Thomas, who are patient, knowledgeable, and willing to go the extra mile, even solving issues unrelated to phones. The staff, including James, Derek, Reggie, Jasmine, Tommy, and Derik, are eager to assist, making customers feel valued and cared for. Many reviews highlight excellent customer service, with staff working hard to resolve problems such as phone repairs and number transfers. The store is highly recommended as the best Cricket location in Johnson City, offering a positive experience for those looking to upgrade phones or switch carriers.
Great prices. Love the people and service I received.
July 2026
Santana opened 10am sharp. Had worried they might be closed for July 4th. He took my payment and patiently answered all my billion questions about adding a 2nd line and also was nice to talk to. Learned Cricket has internet plans, yay!
March 2026
Best customer service ever!!! Very helpful and I highly recommend them.
