Electronics in Johnson City, TN

“This establishment does NOT decline restroom use to children of any kind. There happened to be a work order due to flooding in the restrooms where piping was backed up with bile, due to clogged toilets causing it to come up the drains in the flooring. As you can imagine this involved the landlord, contractors and etc to fix and is an ongoing issue. Those requesting the restroom are directed to the same places the employees use them for now. Five Below does not discriminate over bathroom usage. It is not rude to let customers know the bathrooms are out of order, things happen out of their hands at times just as anyone or everywhere else. Children are welcome to dribble balls in the store and have fun, that’s their motto, however we still have to care about the safety of our handicap clientele and other shoppers in the midst. If the child is throwing the ball across the store or knocking products over on to the pathways of other shoppers, they will be asked to not throw the balls or etc, this shouldn’t be frowned upon for caring about the well being of other customers. Please be considerate. The shopping establishment owners have parking lot rules and do not allow cart corrals for Five Below or even their neighbor Old Navy and etc, this is the reason you may be asked to keep your cart inside. Thank you!”

“Cynthia and David were so helpful in getting a broken phone replaced. David did everything he could to help me find the best setup for my budget, and Cynthia even helped entertain my toddler during the process!

This is why cricket is the best: they keep it easy, stress-free, and low cost ❤️”

“I just upgraded my phone at the West Market Street location (#467). Chris W. was absolutely amazing. He went above and beyond to help me choose and set up my new Moto g stylus 5g! Customer service is simply non- existant in most businesses these days, Chris however, was kind, knowledgeable and really awesome! Cricket wireless is lucky to have him as an employee and should take care of him! I will seek him out in the future when I need help with my phone! Thank you Chris!!!!”

“I called nearly every relevant store when my car stereo stopped working.
Chris answered the phone here at Sound Decision and actually cared to walk me through how to get it goin.
When I couldn’t, I stopped by, and Bubba came out to my car to work his expertise so I was, GRATEFULLY, back on the open road singin.
The thing about it is, they showed customer care and concern such that, now, they’ll be my go to when my old car stereo finally goes kaput.”

“They have such really nice stuff and they really do get you the best prices ! My friend just got a new couch and loveseat from there It was GORGEOUS , the gentleman that helped us was so nice he got her price down so low it was an absolute steal ! Now I want one too !”

“I keep forgetting to get my cashiers name, but she is always so friendly! She has short black hair with tinsel. She checked me out at 3:10 PM on February 4th. She is always so personable and interacting with each customer, Im usually a self checkout person but now I look forward to going through her line and talking to her.”

“I called ahead to check if they had the umbrellas they were giving away and they were very helpful and kind. When I got to the store I was unable to pull up my code because my internet service hasn't been working well and I need to replace my phone so he still allowed me to take one. I really appreciated that as we do not have a store in our location anymore and I just happen to be up there for a doctor's appointment.”

“I watched my bedroom set for months because I couldn’t afford the payments. Eventually, one of the guys phoned and offered me a deal I didn’t dare refuse. I love my furniture, and the guys are absolutely the best, especially Mike, the manager. They make you respect EZ as a retail concern rather than just a rent-to-own.”

“Best shop, always happy to help. Spot on service. Delivery service is great. Great bunch of employees at this location. Only place I shop! Thank you for all you do!”

“Ever had are have a person at store tell u hold on am with a customer and the customer did know what he are her want in a a portable speaker so I ask if I can pay my bill why they made up there mind ... I was told to hold on just a minute done been there for 15 mins waiting patiently I have my wife and kids in the van waiting on me time is not a thing you hold on to when you are kind of in the mood to get things done you get them done so I left going out the door I said I'll hold on to a minute you can have all afternoon to help them I went to the other store in Johnson City was. Done better there was in and out there under 5 minutes. ?????”

“We have been T Mobile users for over 16 years. Thier customer service has always been great. Today though, one of the team members went above and beyond in my opion. Daniel, whom turns out is the store manager, was amazing today in so many way. First he understood what we needed in replacement of my son's phone, he was cognizant of the budget and price point I needed stay when we relaized our trade in wasnt going to do what we wanted, he suggested another option that not only did what we needed it to without being way more than necessary but also was in the budget I could afford. He didnt try to push for more expensive or upsale and am very appreciative of that. But the thing that really stood out, was how he interacted with my son. My son is Autistic and has speech issues and has very unique hyperfixations. He was so polite and engaging with my son and asking questions and never once came across as irritated or annoyed (which we get often with people dealing with my son foe the first time). He answered his questions and calmed his worry about what would transfer from his old phone to his new and then spoke and listened as my son talked about his fairly obscure and unique hyperfixaction hobby and music he liked. This was everything for me as a parent of an autistic child esp one that is older teen. A great phone company, fair pricing, and incomparable customer care.”

“I gave the place five stars because, hey, best buy. It's a shame almost because last I remember best buy was just a sprawling expanse of electronic goodness and stepping in here made me sad. I was still greeted by a friendly face and a few steps in got the overeagerness I always remember them for and was expertly guided to customer service to effortlessly secure my online purchase.
Walking around brought on some nostalgia, but you can see the scars left by the online shopping takeover. A+ and five stars just for the unchanged shopping experience!”

“My 84 year old mother needed a cell phone so we went to Verizon to make the purchase. We were blessed with awesome service by Verizon specialists Kent. He was very knowledgeable and kind. He took the time to transfer her information from her old phone as he set up her new phone. He went above and beyond in giving exceptional service. Thank you Kent! You represented Verizon well!”

“My wife had to change her phone due to incompatibility with an app she needed and William was extremely helpful. He got her phone swapped and transferred all her apps. Great customer service!”