AT&T Store in Knoxville offers a wide range of phones, tablets, smartwatches, and connected devices from leading brands. They provide flexible prepaid phone plans with no annual contract or credit check, as well as popular unlimited data plans that come with nationwide AT&T 5G service at no extra cost. Customers have had positive experiences at this store, praising the great customer service and professional assistance from the staff. Olivia, in particular, was commended for her kind and patient help during the transition to the Apple ecosystem, going above and beyond to ensure a smooth and enjoyable experience. Similarly, Casey was praised for her ability to efficiently handle multiple customers at once, meeting their needs quickly and without any issues. The manager also demonstrated exceptional customer service by staying late to ensure a customer's needs were fully addressed, even after the store's closing time. Overall, the AT&T Store in Knoxville is described as a clean and inviting location, where the staff provides excellent service and goes the extra mile to assist customers, making it a recommended destination for all AT&T-related needs.
Fast and friendly service. Lost a star due to the manager adding device protection onto my account without even asking. This is completely unacceptable. I did not have this on the phone that I traded in either.
June 2024
Richard is Great! I had a very good experience. Clean store, great customer service. And left with my new IPhone 15! Tysm
March 2024
Casey was the only employee working when I went on Sunday. She juggled multiple customers at once, making sure nobody had to wait for too long. Needs were met quickly and efficiently with no issues. The store was clean and inviting, and I recommend anyone needing anything ATT related go to this store!
