Verizon, a leading mobile and internet service provider, offers a wide range of services to cater to the needs of customers in the Knoxville area. The company's stores, such as the Turkey Creek location, provide a convenient in-store experience, allowing customers to schedule appointments, place online orders, and pick up their purchases. Customers have praised the professionalism and patience of the Verizon associates, who have assisted them with various tasks, including resetting the Verizon app, transferring numbers from other carriers, and helping with device returns. The management team has also been commended for their attentive and personalized service, making customers feel valued. Verizon's online ordering options, including free 2-day shipping, express lockers, and same-day delivery where available, further enhance the customer experience. With a focus on customer satisfaction, Verizon continues to deliver reliable and convenient services to the Knoxville community.
Thank you Jason for outstanding customer service. He helped me with buying a car charger so I didn't buy the wrong one. I appreciate great customer service!
June 2025
I was having an issue getting setup on the Verizon app. I had to check in to be served but the wait was very reasonable, maybe 8 minutes. The associate was able to help me right away with getting the app reset for me so I could re-register and get my bill paid. I highly recommend the Turkey Creek location. They are amazing... read full comment
May 2025
Very professional. I was returning my internet device and they got me taken care of promptly and answered all my questions. Thank you
