Xfinity Store by Comcast
Internet Service ProvidersHours:
6928 Kingston Pike, Knoxville TN 37919 Hours
About Xfinity Store by Comcast
The Xfinity Store by Comcast in Knoxville, TN, at 6928 Kingston Pk offers a range of services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Many reviewers highlight the helpful and courteous staff, especially praising employees like Trey and Markiece Tate for their patience, understanding, and quick assistance. Customers appreciate the quick resolution of issues, with some switching from other providers to enjoy faster service and better support. The store provides a more personal experience compared to automated services, making customers feel valued. However, there are occasional concerns, such as billing issues, including mistaken bills sent to wrong addresses. Overall, the store is known for great customer service, reasonable wait times, and staff who go above and beyond to meet customer needs.
Most Recent Reviews
May 2026
Trey helped me get in and out super fast great service and 10/10 rep
May 2026
This store is hit or miss.They never have enough people working there.And you always have to wait forever for services.
May 2026
Justin at the Comcast store was GREAT! Xfinity of course Sucks but Justin was Awesome! I returned equipment and Justin got it done in less than 10 minutes and no wait time. Justin also let us keep the items that we purchased but didn't realize we purchased. Justin gets 5 Stars xfinity 1 star. Awesome job Justin! 🤸
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