Internet Service Providers in Maryville, TN

“Matt and Breeden are the best! When it came time to get new phones, I was lost. Too many fine print deals out there when trying to find one that worked for us, but Matt made it an easy and fun experience. His knowledge of the latest products and services was impressive and super helpful. He was able to not only save me money, but get me upgraded to the latest and greatest phones and watches. It didn't take very long and he made sure everything was working and correct before we were on our way. He even helped my Mom figure out her new Galaxy watch with ease, something I didn't think would happen that quick. She LOVES it! Breeden is such a nice guy, and super respectful. He followed up with everything as Matt worked through it. I can not say enough good things about these two gentlemen, thank you both so much!”

“Helping set up Internet service for my brother, who was preparing to move to the area from another state, I went in to this Spectrum store to pick up his modem for him. Based on past experiences with Internet providers, including this same store, I went in feeling approximately like I do when facing a root canal: dreading the pain but resolved to do what needed to be done.

While I waited my turn, an older couple headed into the store from the parking lot. One of the gentlemen working behind the counter noticed that they had some mobility difficulties and hurried from behind the counter to open the door for them. I was impressed at his courtesy. Maybe there was some hope that this transaction would be better than I thought.

When my turn came, the two women behind the counter were friendly and polite, but after pulling up the service order, they regretfully informed me that they were not able to give the modem to me because I was not listed on the account. Great, I thought. A trip wasted, and how much longer would it take to get this modem?

But before I could walk away, one of the reps quickly added that my brother could call Spectrum customer service to authorize me, and gave me the phone number. Feeling hopeful, I sat back down in the waiting area for a quick conference call with my bro and Spectrum, and to my surprise, within minutes I was added to the account.

Back at the counter, my Spectrum friends were happy to hear the issue was resolved, and they started filling out the equipment order. One of the women helping me was a trainee; when she went to the back room to get my modem, she accidentally brought the wrong one, but her coach quickly caught the mistake and helped her find the right modem. Handing me the equipment, both reps seemed pleased that I was able to accomplish what I came in to do.

Within 20 minutes of walking into the store, I was walking out with exactly what I needed, slightly stunned at what a positive experience those employees had provided, and with a smile on my face. No root canal needed.”

“I had a mishap over the weekend from the storms. Mr. DeWayne Ledbetter was there to bail me out yet again. And it was late in the evening and still answered my message for help. He is the ABSOLUTE BEST at what he does...hands down ..thank you Mr. Ledbetter”