CarMax is a popular destination in Memphis, TN, for those looking to buy or sell used cars, trucks, and SUVs. The business prides itself on providing a large selection of vehicles and a hassle-free, no-haggle shopping experience. Customers have noted the friendly and helpful staff, who assist throughout the car buying process. Many appreciate the straightforward checkout process, although some mention that the time from decision to driving off the lot can be lengthy, sometimes exceeding two hours. While the overall experience is generally positive, some reviews highlight issues with vehicle inspections. Instances of missing accessories, such as remote keys and headphones, along with minor mechanical problems, have raised concerns about the thoroughness of the 125-point inspection. Despite these issues, many customers express satisfaction with their vehicle purchases and the customer service they received, noting that representatives were knowledgeable and courteous. Overall, CarMax is recommended for its easy car buying and selling process, although some customers advise being aware of potential inspection oversights. With a commitment to customer service and a large inventory, CarMax aims to make car shopping a pleasant experience.
Sold my vehicle to Carmax. They gave me what was offered online. Quick and easy experience.
March 2026
Had a great experience here! Ashya was very helpful and made the whole process quick and easy. I couldn’t have asked for better service :)
February 2026
We had a really good experience at CarMax Memphis! A really easy process without all the back and forth of a typical dealership. If you’re going there- use Corlando as your sales rep!! He’s the best!
