Gateway Tire & Service Center has established a strong reputation for quality service and customer satisfaction across its locations. Customers frequently praise the friendly and professional staff, noting that the front desk team is polite, enthusiastic, and helpful, often remembering customers by name. The technicians are described as wonderful and dedicated, with a clear pride in their work and good work ethic. Many loyal customers have been using the service for over 15 or even 20 years, highlighting consistent respectful treatment and reliable service. The staff, including longstanding employees, are recognized for their positive attitude and respectful communication. Customers appreciate the efficiency and timeliness of the service, especially for routine jobs like oil changes, tire replacements, and brake repairs. The Covington Pike location, in particular, receives high praise for its customer service and work ethic, often being the preferred location for repeat visits. Overall, Gateway Tire & Service Center is seen as a trustworthy and friendly place for automotive needs, with satisfied customers willing to recommend and return regularly for quality service.
They were able to resolve the problem regarding my tires in less than an hour. Very professional.
October 2025
I visit the Raleigh location often and I always receive great service. The guys at the front desk are very polite and know me by name each time I come in. The technicians are also wonderful. I’m a forever customer of this location!!
August 2025
They took care of me and the customer service was 10/10
