Gateway Tire & Service Center has a long history of serving customers since 1929, focusing on honest, fair, and hometown-style service. Their goal is to provide quality products and reliable service at reasonable prices, always being upfront about costs and avoiding unnecessary sales. Many customers appreciate their easy communication and fair pricing, noting that they never try to upsell unneeded services. The staff is consistently described as kind, prompt, and hardworking. Customers feel confident leaving their vehicles in their hands, knowing the team is diligent and attentive. For example, one customer shared that after a tire replacement, the staff properly tightened lug nuts free of charge, ensuring safety. Customers also mention that the team is respectful and treats them well, making them feel valued. However, some experiences have been less positive. One customer was disappointed with the high cost of a windshield wiper fluid pump replacement and felt the technician was rude when questioned about pricing. This customer also had trouble with incomplete repairs and unprofessional behavior from staff during a return visit. Despite this, management reached out to resolve the issue, and the customer was ultimately satisfied with the follow-up service, including a tire replacement and proper windshield washer repair. Overall, many customers trust Gateway Tire & Service Center for tire services, oil changes, and general maintenance, often preferring it over dealerships. Customers appreciate their consistency, honesty, and the friendly, professional attitude of the staff, making Gateway a reliable choice for vehicle care in Memphis.
They are easy to communicate, offer reasonable prices, check my car carefully for diagnosis and don’t charge extra fees if needed further diagnosis when initial complaints unsolved. They have all my business.
October 2025
I have always gotten top-notch service service from here.
August 2025
To say I was overdue for my tire was an understatement. Since I moved to Memphis and pretty much got it on my replacements here, the oldest one still looks just as good as the newest one.
