The Hampton Inn Memphis-Southwind receives mixed reviews from guests. Many describe an excellent experience, noting the hotel is very clean, with great service and a good, quiet location close to restaurants and shopping. The staff is frequently praised as very friendly. Rooms are described as decent, spotless, and well-appointed with comfortable bedding, though some note a lack of microwaves. The complimentary breakfast and amenities like the pool are well-regarded.
However, some guests report significant problems. Concerns include malfunctioning room air conditioning, security locks on the front gate requiring use of a one-way entrance, and housekeeping issues such as arriving to a dirty room with a gross bathroom. While staff, including the front desk and executive housekeeper, are often highlighted for their caring and excellent service in addressing concerns, the consistency of the stay experience varies.
Disappointed by the quality of the breakfast and the that I got the room cleaned once in 5 nights. When they cleaned the room, they forgot to put new towels.. Location is good.
May 2026
Bulbs out in room and in lobby. Breakfast was very low budget. Did not have hand soap for the restroom in our room. Staff is very friendly and helpful.
May 2026
Bugs in pool you could tell it hadn’t been cleaned recently.
