Hu. Hotel is a historic building from 1905 with a fantastic, central location within walking distance of Beale Street and many restaurants. The staff receives consistent praise for being amazing, friendly, professional, and providing top-notch, heartwarming service, with specific mentions of wonderful care from the door, lobby, bar, and security teams. The rooftop bar is noted for its friendly service. The hotel offers modern amenities like a mini-fridge in rooms, with a microwave available in the lobby, and a daily breakfast described as a nice, tasty meal. As an older building, it shows some wear, with carpets noted as a bit ratty, and room layouts can vary, with some bathrooms being very large. A significant cleanliness issue was reported, involving unclean sheets and a bathroom item upon arrival, which staff addressed by providing new linens. One isolated incident involved a staff member making an inappropriate and invasive comment to a guest, which was not resolved with an apology and caused embarrassment. Despite these issues, many guests highlight a fantastic overall experience, would stay again, and recommend the hotel to others, emphasizing that the staff is what makes the stay worth it.
Me and my wife had a wonderful stay at this hotel. Ebony and Unique provided top notch service and were able to accommodate a room on a top floor for us. The service at the roof top bar was so friendly. We will definitely stay here again.
January 2026
Hotel was amazing, location was central to EVERYTHING. My only complaint is that the water in my room was cold & the front desk workers aren’t the nicest. They seemed to always be irritated & had a passive aggressive tone. Other than that, I enjoyed my stay!
December 2025
The service was great - Deadrick Fleming’s warm personality every time I walked up to the door was relaxing, especially after a long day. Checking in was easy and the service was great. I’d book again when visiting!
